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Excellent service and friendly staff.
Posted on Google by Joan Kelly
Mike in the service department was very professional. He verified and re-verified my concerns and took care of my trucks issues. I've used rod baker for my trucks service needs for years and their service department is one of the best in the area. They were able to get me in and have a loaner ready for me. They are a no nonsense dealership and trustworthy. 5 star service as always.
Posted on Google by Omar
Nice new trucks easy to buy
Posted on Google by Miguel Cadiz
Staff was friendly and helpful. Was a calm process experience and never felt pressured at all. Would definitely go back if I was going to buy another vehicle.
Posted on Google by Chad Weede
I saw a nail in my front drivers side tire,so I took it to my Quick lube and had them take care of the problem.It turns out the the nail never punched the tire and that the tire itself was fine,thanks to the fine service I received from them.
Posted on Google by Mike Palya
Rod Baker should be your go to dealership; they are upfront on their pricing and are competitive. They do not tack on additional "Fees" in their OTD price. After travelling to 5 different dealerships Torron "Ron" was by far the most upfront and honest salesman we had dealt with. *We realized we had forgotten some items in our trade in car, and Torron was incredibly helpful in getting those items back to us. Will be looking for future vehicles from Rod Baker, specifically, Ron.
Posted on Google by David Eychaner
We have used Rod Baker Ford to service many of our vehicles over the years with good results. They have performed everything from basic maintenance, mechanical repairs to factory issued recalls/fixes. We have both gas and diesel engine vehicles and their team of repair techs have handled both with no issues.
Posted on Google by Paul
fast and courteous service
Posted on Google by lester miller
The only place to bring your Ford for service. We have brought our Expedition here several times, and we always receive phenomenal service.
Posted on Google by Pam Hord
Every aspect of their service and results are 2nd to none; Rod Baker people are excellent at what they do!
Posted on Google by Kathy R
Great experience. No pressure and explained things clearly. Finance manager was very good and worked hard to get me out quickly.
Posted on Google by Mark Murphy
Best experience I’ve had buying a vehicle!
Posted on Google by Mitch Kats
I live 1 hour from the dealership and was able to negotiate and finalize a purchase before ever going in. When I went to sign the paperwork and pick up the vehicle it was clean, ready, and I was out the door in exactly 1 hour. Props and thank you to the staff that I worked with during the process: Brett Fessler, Pete Silva, Mark Rancone, and Lisa Czerwinski - each were excellent to work with and treated me as a valued customer, not just another car buyer. Five stars all around.
Posted on Google by Scott Van Lyssel
I haven't been to a dealership in quite a few years. a big shoutout to Ms. Kaitlyn Kessler for making it a very pleasant experience!
Posted on Google by Darrel Osman
Rod Baker Ford was great! After having a bad experience and 4 other dealers, I found a couple trucks I was interested in at Rod Baker ford so I decided to make the 2 hour drive. They gave me a good offer on my trade and didn’t play any games on the price for the new truck. Mark was a great salesperson and the manager found me some additional discounts on the truck without me having to ask. Overall great experience at this dealership and I would highly recommend.
Posted on Google by Mauricio Guadarrama
I rate my recent experience with Rod Baker Ford as a great sales process and I am fully satisfied. I will start by stating I have been intrigued by Rod Baker Ford’s new facility on Route 59, but have not purchased a vehicle from Rod Baker. On a recent Friday I stopped in to look at Explorers in their inventory. I actually honed in on a used 2025 Explorer. Mark Roncone met me in the lot and answered my questions and let me browse (no high pressure tactics). Later that evening I shared views of Explorers on the lot with my wife from the Rob Baker website and discussed the virtues of new versus used. I called Mark and set up an appointment for the next morning to take a closer look at the used Explorer. The next morning he called to let me know the used Explorer had been sold but he had a similar new Explorer in inventory – not a sales tactic, we saw the other buyer of the used Explorer taking delivery. Mark pulled the new Explorer from inventory so it would be available for us when we stopped in. We chose this vehicle after the test drive. The paperwork process went faster than I have ever experienced. Rod Baker uses an electronic paper and signature process which Brian explained step-by-step. The electronic signature process truly speeds up the process. From greeting to signature inside of two hours. During delivery Mark walked me through connecting Ford Pass to the Explorer, and explained the differences in SYNC 4. All in all a very smooth process.
Posted on Google by Greg Brown
Honestly the best car buying experience I've ever had at any dealership, and this is my 5th car. No pressure sales or ridiculous tactics. Luke and Corey were great. Very helpful and very responsive even after purchase.
Posted on Google by Frank P
Kevin was very helpful and friendly. You guys always do a great job on my f150 .good and fair prices. And very professional mechanics. Thank you.
Posted on Google by Oscar Vera
Rod Baker Ford was very good to deal with. The salesman Mark Roncone was very informative, knew the product and features. He was not a pushy salesman but excelled in closing the deal. There was a slight problem with the tow hooks on the front end, management replaced the hooks which complimented the deal. Thank you Rod Baker Ford.
Posted on Google by Jeff Marques
We had the BEST salesman. He was knowledgeable, polite, and no pressure. His name was Billie!!! We bought .
Posted on Google by Lois Hultgren
We had the BEST salesman. He was knowledgeable, polite, and no pressure. His name was Billie!!! We bought .
Posted on Google by Lois Hultgren
I have had only good and friendly service with my Maverick purchase and service.
Posted on Google by Tony Venegas
The automotive technicians at Rod Baker Ford Quick Lane always do a fantastic job, treating my vehicle as if it was their own personal vehicle. The staff is polite and professional. I trust all of my vehicle service with Rod Baker Ford and highly recommend them to all car owners.
Posted on Google by Thomas Prendergast
Very great service and great staff thank for everything
Posted on Google by adel salim
We always choose them for our service needs. Easy to schedule and have great people you can count on to do the job right
Posted on Google by Arthur Szymanski
One of the best buying experiences I've ever had. The salesman Ron Crawford was awesome. Fair prices and a fair trade in.
Posted on Google by Tim Ward
The service at Rod Baker Ford is always very professional and efficient. I appreciate Vince keeping me informed the replacement speakers needed for my Edge.
Posted on Google by Chris Dubiel
Bought my car here and will keep coming back for service. Rod Baker Ford will take care of you and your vehicle. The new location is really nice with a large inventory.
Posted on Google by Justin Michael
I’m a middle-aged woman that purchased a 2015 Ford Edge, at Rod Baker Ford several years ago. In February 2025, I had some minor engine issues. When taking it in to be serviced, there were complications with the vehicle’s extended warranty, which immediately put me into a panic mode. However, the general manager, Anthony LePore; the finance manager, Lisa Czerwinski; and the service manager, Marcus Lawson went above and beyond all my expectations. They were patient, kind, and gracious when handling my situation. I left the dealership extremely satisfied, and proud of them for not taking advantage of their customer. Thank you, Rod Baker Ford!! You will definitely be my Ford dealer again!!
Posted on Google by Sharon Kettman-Stapp
Service Dep. has been prompt with parts and service. Everyone was courteous.
Posted on Google by Tiffany Weller
Great dealer. Mark and Torron were very helpful and pleasant.
Posted on Google by sally schmuck
Great employees, sales department is wonderful at helping me find parts I don't even know the name to. Always the cleanest dealership and lot.
Posted on Google by Logan Gilmer
What a great experience getting my truck repaired. I don't usually associate great experience with repairs. Spoke with Vince and got an appointment quickly to check out a shifting problem. Joe and Mike helped me get checked in and supplied me with a loaner. The truck went in on a Monday and was completed by Friday. Awesome! Can't say enough good things about Vince, Joe and Mike in Service. Smoothest experience I have had at a service facility, and truck is running great again. Thanks!
Posted on Google by Lou Sloka
Excellent service write up, Fast Service, Nice new dealership
Posted on Google by Robert Corrigan
Brought my Ecosport in for routine servicing. Everyone was professional and friendly. Service was completed in short order. I was in and out in under an hour. That's what I call service.
Posted on Google by Don Sniegowski
Our son has been looking for a 2017-2020 F250 Platinum Super Duty Diesel for about a month and every time he finds “The One” he calls and they tell him the truck is sold. This was about 10 different dealerships between IL WI IN OH MI - “The One” was finally within reach at Rod Baker Ford - he scheduled an appt through the website for a just received F250 with everything he wanted-needed. Mark called on Monday to schedule a time for 7pm - later in the day Mark called back and said I have someone coming at 3pm and would let us know if it sells - we live 1.5hrs away - Mark messaged when we were on our way that the truck sold. Back to looking for “The One”. Tuesday Mark called and said they backed out and the truck was available. We said we’d be there on Wednesday- Mark wasn’t working - but that was the only day we could come. We arrived at 630pm (they close at 8pm) and we worked with a newer sales guy - Luke. Luke did a great job from the test drive - gathering info for the loan and negotiating a few changes. Funny the guy who backed out wanted back in on Wednesday but we already BOUGHT the truck. We also worked with Scott and Lisa in finance. We have purchased ALOT of cars from high end dealers and frankly this experience was as good as or even better than our other experiences. Thx for making things seamless - staying late - and helping us feel welcomed. We will tell our friends….
Posted on Google by Joanne Kelch
We recently bought a vehicle from Baker and they went above and beyond to help us! Everyone was so friendly and accommodating. Prices are extremely fair. We will definitely continue to go to them for our future vehicle purchases! Thanks again to the whole team, we really appreciate you working with us.
Posted on Google by Allison Dietz
Vince and the whole team were very professional, attentive and communicative with my oil change and warranty claim. I will only be using them for anything else regarding my 2018 Ford F-150. The location I purchased my car at, left me with a terrible experience and I'm so grateful that Rob Baker Ford restored my trust and expectations of the Ford brand. Rob Baker Ford is amazing and other Chicago land dealers should look to them for the standard of customer service and quality they should uphold. Simply the best!
Posted on Google by Michal Lengvarsky
I scheduled regular maintenance on my 24 Explorer ST. My wait time was minimal and the quality of work seemed to be well done. My service was the works. Very satisfied with Rod Baker service department.
Posted on Google by Linda Schmidt
Was in and out, it was great service :)
Posted on Google by Bry K
Very nice people very neat. No oil left on the driveway. Finished in a timely manner.
Posted on Google by Geary Bowman
Great fast service All details were explained before and after
Posted on Google by pat robinson
We purchased a car from Brian Swidergal at the Rod Baker Ford Dealership in Plainfield, IL and it was such a wonderful experience. Brian was so easy to work with, he was patient, helpful and knowledgeable and made me feel so comfortable throughout the entire process. We also did our financing through the dealership and that was also a very easy and smooth process. I highly recommend not only Brian, but the dealership and finance department as a whole.
Posted on Google by Sarah Ellis
Just recently bought an f150 from Brian Swidergal Rod Baker and the experience was the best I’d ever had. I just recently got into an accident totaling my old truck. I had very little time to spend at the dealership so I told him I needed to get as much finalized as possible before traveling to the dealership. He delivered and the entire experience was great from start to finish. I’m very happy with the truck and will be doing business with him exclusively in the future.
Posted on Google by Brian Bammesberger
Great experience
Posted on Google by Chuck Acklin
I recently bought a new car Acura MDX from Rod Baker Ford and had fantastic experience, Mark was incredibly helpful and made the whole process smooth. Thank you.
Posted on Google by Marcin Golofit
Great place and wonderful service staff. My advisor, Gerard took time to listen to the issue and made sure everything runs smoothly. Car is working great now, like brand new! Very much recommend! Very unlike the Ford in Naperville (Ogden Av) where the staff was an absolute nightmare and mess, leaving my concerns unsettled! Thank you Gerard and thank you Rod Baker Ford service staff!
Posted on Google by Lizbeth Mack
Rod Baker Ford had alwsys been the best in sales and service.
Posted on Google by Alan Duncan
Easiest buying experience. Anthony took care of me the second I sent an inquiry. Great energy from him all around. After visiting about 5 Ford dealerships, Rod Baker Ford was a breath of fresh air. I ended up leaving with a beautiful F150. No hassle actually means no hassle here.
Posted on Google by Justin L
Joe Picicci has always provided excellent service on the few times that I have needed to have work done on my vehicle. On this occasion he was able to get the bulk of the cost approved through my extended warranty. No questions asked and with great follow up. Provided a loaner for the time my car was under repair. This is not the first time Joe has provided this type of service at Rod Baker. There are other Ford dealers closer to home but would not go any where else. Thank you Joe and the service team at Rod Baker!
Posted on Google by Jerry Fox
Service staff are friendly and helpful. Work was done professionally and completed on time. It was worth it to make the drive there.
Posted on Google by Stephen Griparis
Friendly and professional.
Posted on Google by Salvatore Nuccio
Always have a good experience with rod baker ford. I live in oak lawn and go all the way to rod baker for all my maintenance. Recently we bought a new expedition from rod baker and our sales person Paige made it the most enjoyable car buying experience we have ever had. I will be purchasing all my vehicles from rod baker ford from now on.
Posted on Google by David Shewmake
I was having some issues with my F250 and my friend recommended I bring my truck here. I called them and spoke to Darren B. who was courteous and understanding about my situation. I was told to arrive around noon and when I arrived I could tell that this was the right place for me. Darren greeted me right away and started the process to get my truck repaired. The truck was taken into the shop by Kevin N. who diagnosed the problems without fail. I was informed and shown what problems I had and the proper repairs required to fix the issues. Everyone here was great and I knew the repairs would be done properly without shortcuts. A huge Thank You to the members that helped my truck get back on the road and safe again. You have gained a happy and lifelong customer.
Posted on Google by Brian B
EXCELLENT service... fast, efficient, reasonably priced. Stopped in one day, got my issue looked at on the spot, part needed was in stock, scheduled repair appointment for the following day, in and out on that repair appointment in under an hour... VERY happy with my experience! Won't take my Explorer anywhere else!
Posted on Google by Kimberly Kissel
Fast, friendly, & efficient. Service is done easy here. They really know how to take care of your vehicle.
Posted on Google by clinton gilmer
The service department did a fantastic job on my '21 F-150 with 70,000 miles on it. Brought it in for transmission flush, spark plug replacement, oil change, and tire rotation. I was worried about flushing the transmission after reading so many pros and cons, but I drove out of there with what felt like a brand new vehicle. Smoothed out the shifts and the engine idle. The tech did a great job, and I'll be back with my other 2 Ford's when the time comes.
Posted on Google by John Benac
good people to do business with highly recommended
Posted on Google by Omars auto glass
good people to do business with highly recommended
Posted on Google by Omar Ruiz
great team at rod baker, totally love my 2024 expedition max limited.
Posted on Google by Mike Gorczak
So far I am happy with my Lincoln. I rented three Lincolns in the past and I am looking forward to this one.
Posted on Google by Richard Hylka
We had an amazing experience at Rod Baker ford. They have an excellent team and our car buying process was fast and transparent. Ron, our salesman, was wonderful to work with.
Posted on Google by Babies First Fitness
Mark was a pleasure to work with and I couldn’t be happier with my purchase!!
Posted on Google by Rob Meadors
Brian was my sales rep, very friendly to work with, answered my questions, by far this is the most pleasant vehicle purchasing experience I have had.
Posted on Google by Jim Allen
Great service provided.
Posted on Google by Rodriz. Vaz.
Very Professional Staff
Posted on Google by CDR G. D. Giampietro USN RET
Mark was very helpful knowledgeable in helping me buy my truck
Posted on Google by Bob Gonzo
Had a very positive buying experience 5 years ago and have maintained with servicing of said vehicle.
Posted on Google by E C
From the moment that my husband and I walked into Rod Baker Ford dealership the experience was top notched. Ron-our salesman was easy going, patient and just a pleasure to work with. Our finance guy was awesome too. We even loved the fact our 6 and 8 year old were able to be kids in the dealership! They had a great inventory for us to pick from and we did get the best Expedition Max ever!!!
Posted on Google by Alycia Brown Wilkins
Fix my issue very quickly
Posted on Google by Mike Tallaksen
Great experience overall! Billy was an amazing salesperson!
Posted on Google by 4 Elements
Ron was absolutely amazing! He explained everything and answered all my questions. I’m, like most people, skeptical of auto salesman but Ron wasn’t a typical salesman. He got a great vehicle for me and my family. We will definitely be back!
Posted on Google by Tarisha Washington
From start to finish the process was painless and quick. So happy with my “new” 2014 Ford F150
Posted on Google by Mark Batinick
The salesmen I dealt with were great to work with during the process of buying a used vehicle.
Posted on Google by Abraham Carretto
Great customer service, always a great experience to buy from Rod Baker. They take the stress out of car buying. Highly recommended!
Posted on Google by Brian Bart
Amazing service every time. From purchasing with Don which I 100% recommend. When I’m ready to upgrade to a bigger vehicle I’ll be back to see him! Then to scheduling appointments with Erin. She is always so helpful and makes using the mobile service a breeze. The mobile service is such a game changer and not to mention convenient. I recommend Rod Baker all the way!
Posted on Google by Brieanne Duda
Excellent 5 star service. Had new tires put on and the works service. Did not take all day. Vince is an excellent service advisor. Have always had great service at Rod Baker Ford.
Posted on Google by Scott Laken
Great place to buy a vehicle. Between Paige and Scott, my buying experience here was top notch. Would and will definitely recommend
Posted on Google by Bob Heiy
Rod Baker Ford has a great sales team as well as a respected service department! Go see Anthony Pulito today! Two vehicles purchased with complete satisfaction!
Posted on Google by Lori Jodts
Prompt and professional service
Posted on Google by Darrell Long
Awesome service, very quick and detailed
Posted on Google by Dan Dean
Walked in without an appointment and they were able to complete work on my car within 30 minutes of my arrival.
Posted on Google by Jesus Salinas
The mobile unit came to our home for an airbag recall. The technician was polite and knowledgeable. He was very efficient.
Posted on Google by Barbara Hall
I love this Dealership! They pick up mi Mach -e and give excellent Job! Very Attentive❤️
Posted on Google by Maricela Uribe
I had a great buying experience with Billy Kamal, he is very nice and easy to work with. I will be sending all my friends to Billy who want to buy a car for sure!!!! Thanks Rod Baker Ford for everything!!!!
Posted on Google by blizz14
Dealt with Anthony in finance from start to finish. I have bought multiple vehicles from many dealerships over the years. Hands down best experience with no issues, tricks, or games. Very professional, easy process, fastest transaction at a dealership to date. Will recommend to anyone, and will be buying from them again.
Posted on Google by Tony Van Tilburg
Very polite and friendly sales staff. My problem is still not repaired. I am told it is a problem with Ford. Hopefully it will be fixed soon.
Posted on Google by Rose Ciolkosz
Santa was here!
Posted on Google by Brody Zarek
Easy to deal with, very patient. Service is solid too!
Posted on Google by Pat Murphy
Great service. Friendly people.
Posted on Google by Jim Panier
Great customer service. Went above and beyond to find what I was looking for
Posted on Google by Alex Di Gerlando
Marcus always takes care of me, he had me talk to Jen, who did a great job. She explained everything and took care of all my questions.
Posted on Google by Jason and Katie Meyer
Great experience purchasing my new Bronco from Paige Grandowski at Rod Baker Ford!
Posted on Google by Marisol
LOVE MY NEW EXPLORER! LOVE THE PRICE, THE SERVICE AND ESPECIALLY THE PEOPLE FROM SALES TO SERVICE. IF YOUR LOOKING FOR NEW OR USED, STOP BY ROD BAKER FORD, THEY'VE GOT YOU!!
Posted on Google by Carline Bronk
My vehicle was serviced at Rod Baker Ford recently and the repairs were completed in a timely manner. Everyone that I came in contact with from the service professional to the shuttle driver, were all awesome.
Posted on Google by John Herod
Bought an F150 from Rod Baker Ford. Was a great experience. We test drove a few different trucks before buying. Even made a few visits before buying. Never any pushy sales. The salesman answered all our questions. Took his time with us unlike other dealers.
Posted on Google by Brian Meyers
When I take my car in for service they always do a good job. I usually have to wait while the service is being performed and they are reasonably fast while changing the oil, rotating the tires, checking the brake pads, tires, other fluid levels and giving me a report on them before I leave and at a reasonable price.
Posted on Google by George Gendeman
Vince in the greatest!!
Posted on Google by Jon d
I brought my car in for service on a Friday morning due to my passenger side blowers blowing cold air instead of heat. Worked with Patrick in the service department to get it taken care of. Was told service may go into Monday depending on the complexity of the fix. Told Patrick I needed my car for the weekend and the service department was able to get the repair done by the early evening so I could have my car that weekend. Was very pleased with the service and communication by Patrick and the service department.
Posted on Google by Jeffrey Podolski
I love the service at Rod Baker Ford!
Posted on Google by Jenni Kenney
Very good to work with. Matt was very helpful throughout the sales process.
Posted on Google by Brant Lyall
Mark Roncone was phenomenal to work with when we purchased our new F150
Posted on Google by marci Breed
Kaitlyn was a great help with helping me get into a new truck. Everything was very simple and straight forward. Thanks again.
Posted on Google by Edwin Franklin
I just want to give a huge thank you to Lisa and Kaitlyn for helping me with my car purchase! They were both so kind, patient, and helpful throughout the entire process. They made what can normally be a stressful experience feel so much easier and comfortable. They answered all of my questions, took the time to make sure I understood everything, and genuinely made me feel taken care of. I’m so happy with my new car and really appreciate everything they did to help me get into it! If you’re looking for a dealership where you feel welcomed and treated like a person instead of just another customer, I definitely recommend coming to see them! Thank you ladies again!
Posted on Google by Amber Smolen
Kaitlyn was exceptional to work with for the purchase of my wife's Mach E. She was knowledgable, responsive to our questions/requests, and made sure we had a perfect car. Everyone we interacted with in the dealership was wonderful! We couldn't have asked for a better experience from start to finish. We will definitely be back!
Posted on Google by Scott Stehlik
Our service tech Vincent at Rod Baker Ford is very curtious, knowledgeable, and respectfull. He double checked we were both on the same page for what the car issue was, was aware of my vehicle history, arranged for a courtesy ride home while vehicle stay for repair. Kept in contact with me through text messages informing of repair progress through finish. Explained all the work done and even did a test drive with me for my benefit that repair met my satisfaction, and concerns were met.
Posted on Google by Mardi Razzberry
Everything went well on servicing my 2018 Ford Explorer. The new place they moved into is very high tech, and service, sales, and everyone in the place is friendly and helpful. I purchased new tires Michelin Defender from Rod Baker, and they installed and balanced 4 tires. I highly recommend Rod Baker Ford to everyone. Thanks to all!!
Posted on Google by Gman Greg
Luke is an excellent salesperson who is very knowledgeable with no pushy sales tactics! Very fair no haggle price. One of the best car buying experiences I’ve had.
Posted on Google by Ed Delia
The Service Department Staff at Rod Baker Ford are great. Service Adviser Robert took very good care of his customers. Keep up the good work your staff is doing. Customers appreciate great service. Thanks again. Kudos
Posted on Google by M M
Everything done on time and completely. Whatever you used to wash the car was terrific tha rain just beads up and runs off. Thanks
Posted on Google by Keith Baker
Very easy no hassle way to purchase a car. They knew me when i walked in and had everything ready. Very friendly and answered all of my questions.
Posted on Google by Pam Evans
Friendly and great service. Thanks
Posted on Google by Steve Olsson
Specifically for the Parts Department. They take good care of their customers here and the prices are cheaper than all the other local dealers. I was in last week and they cut a key for me for free, which is a wonderful goodwill gesture and again demonstrates how the Parts Department takes care of their customers.
Posted on Google by Tim Scates
Quick and easy. Too expensive.
Posted on Google by Lon Hoglind
All the staff we worked with were incredibly friendly and knowledgeable. They made a typically stressful process feel easy and I’m so grateful I purchased through them. Also shout out to Brian for amazing customer service from beginning to end!
Posted on Google by Jordan DePhillips
Jennifer and the service tech were great to work with.
Posted on Google by Mike Atteo
I saw a nail in my front drivers side tire,so I took it to my Quick lube and had them take care of the problem.It turns out the the nail never punched the tire and that the tire itself was fine,thanks to the fine service I received from them.Took it to Rod Baker Quick lane and was promised 30 minutes. In and out 30 minutes 5 stars
Posted on Google by Mike Palya
Our salesperson Matt was awesome! Not pushy and listened to what was important to us. Everyone at the Dealership was helpful and provided up front answers to our questions on pricing and options without being pushy or trying to strong arm us in to additional options. Overall great experience with this family owned/run Dealership! Love our new Ford F-150! Excellent price and experience!
Posted on Google by Tess Mahan
Very nice facilities. Friendly staff. Very helpful helping you to stay in your budget.
Posted on Google by John8228
Great day a Rod Baker Ford! Process was quick and easy and my salesman Mark was a great guy who thoroughly explained everything.
Posted on Google by John
First time servicing my car here, Roberto was great and will be the reason I continue to come back! Great service and communication.
Posted on Google by Ryder Janeczko
Valet service for a recall was perfect.
Posted on Google by Scott Lange
I have had only good and friendly service with my Maverick purchase and service. Fast in and out service and i was kept well informed of progress.
Posted on Google by Tony Venegas
Rod Baker made our car experience so optimal. Luke and team guided us through a transaction for our Bronco Sport, and trade- in, that was with respect, ease and meeting our financial goals. Car experiences can be varied but do not hesitate to purchase your next car with Rod Baker.
Posted on Google by Laury Westbury
I sold my vehicle to Rod Ford and worked directly with Anthony Pulito. He was very kind, high integrity and so easy to work with. When Im ready to purchase a vehicle it will be with him.
Posted on Google by Caleb Dau
Matt Gandy was a great person to deal with. Very respectful and knowledgable. Moreover, the dealership is state of the art: the parking lot, the property, the service bays- top notch. Beautiful, clean, inviting.
Posted on Google by Marcin P
Awesome experience purchasing my preowned F-150! Brian was terrific, really made sure I was taken care of!
Posted on Google by Brandon Durkin
I’ll always recommend Rod Baker Ford to everyone! Mark is amazing and made the whole process a breeze!
Posted on Google by Mia Truppa
Matt was a very nice salesman to deal with and very patient helping me find a vehicle that worked for me!
Posted on Google by Mary Murphy
Colin was great to work with
Posted on Google by Aurora Mangold
I have had difficulty with another dealership in the Chicago area and I changed to Rod Baker Ford in Plainfield, IL. The experience was over the top. They picked up my vehicle serviced it and returned the vehicle within 3 hours. This dealer is my new home for service.
Posted on Google by Tim Olson
Excellent customer service
Posted on Google by ROSE MARIE TORRES
The service department did a great job identifying what was wrong with my Explorer and fixed it quickly. Great place to work with.
Posted on Google by Paula Wisniewski
We purchased a 2024 Expedition Max and the whole experience was smooth and stress-free. We highly recommend Billy to anyone looking for a new car!
Posted on Google by Brittany Schreck
Brian swidergal was great! Super professional, worked with me on all aspects of the sale and even helped me set up my phone to my new truck! Overall perfect experience 👌
Posted on Google by Adam V
Great service and very informative. I drive roughly 30 minutes to get my oil changed when a Ford dealership is only 10 minutes away. Rod Baker has exceptional service where a lot of others don’t. Thank you!
Posted on Google by corey kenner
Colin was very helpful, he got us in & out! Which is a plus. I would definitely recommend Rod Baker
Posted on Google by shemeka harper
The sales person Kaitlyn was great. No pressure and easy to talk to. She didn't use any of the standard delay tactics a lot of salespeople use to keep you there or pretend to be your friend. She was straight forward and answered all my questions. And here is the best part - I was in with Lisa the finance person who was also great good they paperwork when I just changed my mind and didn't want to but the car and neither one of them pressured me at all. They were not very professional and they understood my position about being concerned having a car payment which I haven't had in over three years. They cancelled the deal and told me I was welcome to come back if I ever changed my mind. A very refreshing approach from a salesperson and finance person at a dealership.
Posted on Google by John Kosiba
The dreaded trip to the car dealership wasn't anything like past experiences. MATT was responsive and kind from the start. The whole process including the financing portion was efficient. Matt and the finance department accomodated our late arrival and stayed past closing. So glad we took our chances here.
Posted on Google by Christina Thiel
I scheduled regular maintenance on my 24 Explorer ST. My wait time was minimal and the quality of work seemed to be well done. My service was the works. Very satisfied with Rod Baker service department. 😀
Posted on Google by Linda Schmidt
If you are looking to buy a vehicle I would go here. First thing is there was no pressure while looking around. I had my eye on a jeep they had on the lot. I was able to look at it with freedom. I made the choice to drive the suv and as I was walking in the salesman walked up and asked if I would want to drive it. I got the keys and went for a ride without anyone with me. When I got back to the dealership I made the purchase of the SUV. Luke was great to me. He offered me refreshments and was great to talk to while they prepared all the paperwork. All the staff is very nice and helpful. It’s been a while since I bought a car and they made it a great experience. Even after a week, Luke messaged to make sure everything was going good and to ask if they could help with anything. In the future I will be heading back to this dealership to purchase again.
Posted on Google by Eric Chorowicki
Best Ford dealership in the area! The staff is very friendly, helpful and professional. I wouldn't take my Escape anywhere else.
Posted on Google by Mary Allen
My experience at Rod Baker Ford was about as good as it could get when buying a car. Matt was extremely kind and patient while helping us out during the process. He answered our questions and had a chat with us while we waited for financing. Additionally, the building has a very nice interior with a lot to look at while you wait. I would 100% recommend this place to others if they asked me where to buy a car from.
Posted on Google by Mic Maciejewski
I highly recommend this car dealership. The service department is well put together. This car dealership highly value customer service and consumer pricing. I had the opportunity to meet the General Manager Anthony Lepore. Mr. Lepore is one classy GM and he walks around to make sure consumers are being valued. I highly recommend this dealership. When you’re looking at your new purchase. I beg you to meet Anthony Lepore. This brother is all business but not some sleazy person in the sales division. He is the face of a good dealership. My mom passed and just speaking with Mr. Lepore I felt his energy to keep trying and pushing forward. Customer service is really valued at this company. Highly recommend this company!
Posted on Google by DERRICK COLEMAN
I want to take a moment to say how much I appreciated working with Colin Lewin @ RB Ford. He was quick to reach out to me when I inquired online and was real-time texting me throughout the process. I sent one text Saturday morning @ 7a not expecting to hear from him until after things opened but he texted me back straight away. He was working on helping me close the final price on a deal for a vehicle I hadn’t even been able to see yet before the dealership was even open. He was extremely accommodating to work at a fair price for a fully certified vehicle. Great peace of mind to be sure. I highly recommend working with RB Ford and their team as they are truly looking to work with people who want to buy a vehicle rather than just trying to sell cars.
Posted on Google by Steven Mcilrath
I recently scheduled my first at-home service appointment with your dealership for an oil change and tire rotation, and I wanted to share what a great experience it was. When I called to set up the appointment, Jen walked me through the entire process. Jen was clear, helpful, and genuinely great to work with, which made getting everything arranged very easy. On the day of the appointment, Matt called ahead to confirm the arrival time and showed up right on schedule. Before starting the work, Matt checked in and asked for permission to move the truck to the street due to the wind, explaining that it would help avoid getting oil on the driveway. That level of care and consideration really stood out. After completing the service, Matt followed up to let me know everything was done. Both Jen and Matt were professional, courteous, and a pleasure to work with. The entire process was smooth and seamless from start to finish. I truly appreciate the excellent service and attention to detail. Thanks!
Posted on Google by Don Davis
I brought my 2020 Ford expedition Max into Rod Baker for Service. Jacob was our service writer and he was communicating with us every step of the way. I highly recommend Jacob and their service team as well as mechanics job well done.
Posted on Google by Michael Belgio
Worked with James for some new F-150s and seamless quick process. Will buy from them again.
Posted on Google by James F
I always use this dealership for service department. They usually get me in and out in a timely manner. If I have to get a loaner, they joke with me that I always bring it back cleaner then I gotten it. JOE AND KEITH is the best
Posted on Google by Tony Martin
Everything went well on servicing my 2018 Ford Explorer. The new place they moved into is very high tech, and service, sales, and everyone in the place is friendly and helpful. I purchased new tires Michelin Defender from Rod Baker, and they installed and balanced 4 tires. I highly recommend Rod Baker Ford to everyone. Thanks to all!!
Posted on Google by Gman Greg
moble service is great. the mechanic is great.
Posted on Google by Robert Toftoy
Colin helped us purchase a Honda civic here from their used car selection. He was very transparent and helpful! I would highly recommend going through him on your next purchase!
Posted on Google by Joe Olsen
I don't often meet people like James Fritz, very attentive, understanding of the client, I appreciate such people, invaluable experience! Cool, keep it up!!!
Posted on Google by Archi
Colin was excellent , quick and very professional
Posted on Google by Pj Fillmore
Colin Lewis was great.
Posted on Google by Al Marroquin
The mobile service is great.
Posted on Google by Marty Svoboda
Nice customer service. Very knowledgeable sales team, especially Colin Lewin did a great job in explaining each and every details in the buying process. It was quick and smooth
Posted on Google by Jiju Stephen
Colin was our salesman and was very helpful and wanted to make sure we were taken care of. We are very happy with our new car and felt like we got a good deal. We would recommend Colin if you go to Rod Baker Ford. He’ll take good care of you.
Posted on Google by Brian White
Colin was amazing!!! He answered all our questions and helped us with every aspect of the buying experience!! Definitely ask for Colin if you come to this dealership.
Posted on Google by pam white
Great experience with the service department for any issues my truck has had. They know how to take care of their customers.
Posted on Google by Peter Maloney
Excellent experience buying my vehicle at Rod Baker Ford. Luke and Pete made the entire process smooth and enjoyable. Their professionalism and attention to detail were outstanding. I'd definitely recommend them to anyone looking for a quality dealership.
Posted on Google by Jacob Clark
Five stars! The service team exceeded my expectations. From scheduling the appointment to picking up my vehicle, everything was handled efficiently and professionally. The staff was courteous, knowledgeable, and made me feel like a valued customer. My vehicle was completed on time and is running great. Thank you for providing outstanding customer service and quality work!
Posted on Google by Joan Kelly
Prompt timely response.
Posted on Google by Andrew Johnson
Service Department goes above and beyond to help me keep my cars Perfectly. Absolutely recommend them.
Posted on Google by Glen Fuller
I bought a new 2026 Explorer ST at Rod Baker Ford first week of May, and I had a nice stress-free experience. My sales rep was Brian Swidergal, a very friendly, knowledgeable and detail-oriented guy, genuinely helpful before and after the sale, answering questions and getting some specific things done from the Service department. After the initial test drive on a different model available on the lot, he made sure an ST of the color and exact options I wanted was available and could be brought over. I agreed on the overall deal the next evening, and he was considerate enough to suggest finalizing things the next morning, thus avoiding spending a late night at the dealership, as the final paperwork can take a lot of time. By the way, there was no need to haggle over the price, since Ford dealers are running a special Employee Pricing for All at the moment. I will also say that I received a very good value for my Mustang GT trade-in, which made the difference in my purchase decision. As a final note, I find the Explorer ST to be a powerful, comfortable and spacious SUV.
Posted on Google by Jean Sereis
Ford offers a courtesy pickup and drop off. Having one vehicle and being a senior is a life saver. Rod Baker Ford has excellent service and the people I talk to were very polite. I highly recommend this dealership
Posted on Google by Mario Lipira
Went in to purchase a used car. I had been emailing back and forth with Matt. He had the car pulled to the front, licensed, and ready for us to test drive before our appointment time. This process was the smoothest and quickest I’ve ever had. Would definitely recommend Rod Baker Ford to anyone looking to purchase a car.
Posted on Google by Rachel Wiesemann
Great car buying experience!
Posted on Google by Shanell Lawson
Beautiful place
Posted on Google by Dan Peterson
We hadn’t bought a new vehicle in a long time, so it was definitely a much different experience than we remembered. Our salesman, Matthew K, was very knowledgeable and answered all of our questions throughout the process. If you’re in the market for a new vehicle, Matthew and Rod Baker Ford are the place to go.
Posted on Google by Mike H
Mark was great! I’d recommend this place to anyone buying new/used cars.
Posted on Google by D B
We always choose Rod Baker Ford for our service needs. Easy to schedule and have great people you can trust to do the job right
Posted on Google by Arthur Szymanski
I can’t say enough good things about Rod Baker Ford! From start to finish, the entire experience was amazing. My service advisor/salesman, Vincent Albold, went above and beyond to make the process smooth, stress-free, and actually enjoyable. He was patient, honest, knowledgeable, and truly made me feel valued the entire time. I am absolutely OBSESSED with my new Ford Explorer and could not be happier with my purchase! Vincent helped me find exactly what I wanted, and I drove away feeling excited, confident, and so thankful. If you’re looking for a dealership that genuinely cares about their customers, I highly recommend Rod Baker Ford — and definitely ask for Vincent! Thank you again for making this such an incredible experience! ✨
Posted on Google by Abby Mitchell
Even though we could not come to an agreement Luke and the team did an excellent job! They were very responsive and tried very hard to find something that fit what we needed. Nothing but great things to say about them!
Posted on Google by Jake Waterway
My daughter and I had an outstanding experience with Brian. We told him exactly what we were looking for, including our ideal out-the-door price, and he delivered. When we arrived he had the car ready, freshly washed, and handled everything himself from start to finish, which made the whole process smooth and stress-free. The dealership itself is spotless, and the level of service is truly top-notch. We have nothing but great things to say. Highly recommend, be sure to ask for Brian!
Posted on Google by Adolfo Lopez
Great team of people... Courteous/Friendly/Very efficient My purchase went smoothly......
Posted on Google by Patricia Witunski
The mobile oil change service is easy and convenient. No waiting at the dealer, they come to your home or work.
Posted on Google by Adam K
Great experience dealing with Rod Baker Ford. Brian from sales was a pleasure to work with. I will definitely be a return customer. Great Job Rod Baker Ford!
Posted on Google by Chris Wuske
I had a great experience buying a Ford Transit for my business from Mark Roncone. The staff made my experience quick and painless!
Posted on Google by Sean Deering
Matt was kind, prompt, professional and did such great work!
Posted on Google by Molly DiGrazia
My husband and I bought a 2026 Ford Bronco Outer Banks last week and we LOVE it! We traveled over an hour to this dealership and were so impressed with this dealership! We worked with Luke who was such a joy and incredibly helpful in the process. Lisa in finance was great as well, I couldn’t believe how quickly we got in and out of finance! Such an easy time at the dealership!
Posted on Google by Hayley
Came all the way from Montana to purchase a car that was competitively priced. Our salesperson Kaitlynn was amazing to work with, taking time to answer all my questions, sending pictures, videos, walking me through the inspection process, out of state buying process, and then giving personalized assistance once we arrived. Appreciated them picking us up at the airport to get us to the dealership. Kaitlynn and Mike helped correct a few things the car needed done before we would drive it home. They made this one of the best car buying experiences we have ever had. Only drawback was the added cost of a dealership installed pulse light breaking system but the pricing on the car still made this worth it. We would return in the future for our next vehicle purchase. Great job team Rod Baker!
Posted on Google by Becca Bowen
In and out as promised.
Posted on Google by JOHN THOMPSON
Always well cared for at Baker Ford. Joe in Service does a great job of communicating.
Posted on Google by Steve Costello
Luke was fantastic. Very easy process.
Posted on Google by nolimits63
We had a great experience at Rod Baker. Everyone was friendly and helpful, especially Matt Gandy, who helped our family secure a vehicle. He was patient and kind as we gathered the necessary funds and paperwork. Thank you, Matt and the Rod Baker team, for making the process such a positive experience!
Posted on Google by Jacky Esparza
Unfortunately the dealer lacks options of vans but very friendly people overall ask for either Matthew or Mark and they will guide you in the right direction we went to plenty of other dealers who play way too many games unlike these guys
Posted on Google by George Schultz
Wonderful staff. Great customer service especially Joe the service writer who helped me. Thanks, will definitely be coming back!
Posted on Google by Alexandra Connell
It was a great experience working with Matthew to purchase my ‘new’ to me used Mustang. He was responsive, answered all my questions, was very transparent and was a pleasure to work with. James in the finance area made thing simple and fast. Just wish I had a dealership that operated like this closer to home!
Posted on Google by Scott Grant
Rod Baker Ford is a fantastic dealer and everyone is so friendly. The Service Department is excellent and my Service Manager Joe Picicci was very helpful had my new Bronco in and out in less than an hour. Kudos Joe
Posted on Google by Keith Roebert
We recently moved to the Plainfield/Naperville area and have been thinking about purchasing an electric vehicle. We visited Rod Baker Ford just to look and possibly test drive a Mach-e to make an informed future decision. Matthew K was exceptionally helpful, he assisted us on our terms and interest without pressure. Tim checked in with us once we were back from the test drive and both he and Matthew exemplify their dealerships no-pressure approach. This first impression by there team will certainly bring us back to their dealership for all our future purchases and the service of the 2 other Fords we have in the family currently. If you are looking to avoid the shenanigans that can go on at some other dealerships, I would absolutely recommend you visit the team at Rod Baker.
Posted on Google by Rick McCall
The team was patient, informative and made this a positive car buying experience, thanks!
Posted on Google by kai freeman
This is a well layout pristine auto dealership. The premises was neat and spotless. The parts department was well located. Special accolades to the service department both Bob and Max were on point with their understanding of the automotive business and provided immense information and assistance relative to my automotive needs. I will definitely return to this business.
Posted on Google by rick gougis Jr
Mark and James on the team are awesome! Best service I’ve ever had in my life. As a disabled war veteran they made it painless and easy for me. Thanks so much!
Posted on Google by Tucker Wolf
Excellent service and friendly people.
Posted on Google by Steve Gulden
Very happy with service, have not had a bad experience in the 4 years they have service my truck
Posted on Google by Lawrence Gooding
Had another great experience at Rod Baker Ford. Been buying cars and trucks from them for almost 30 years. Mark was my salesman. He was very east to work with and made sure everything was taken care of. Use them for all service work as well.
Posted on Google by Todd Francisco
Mark was absolutely phenomenal in helping me get my brand new ford bronco. I had gone to 2 previous dealerships before this and was haggled. There is none of that here. Fair prices and respect… highly recommend Rod Baker Ford. ASK FOR MARK!!
Posted on Google by Owen Faron
My husband and I called about a truck posted on a third party site. Matthew answered the phone and confirmed the truck was available. After a lengthy drive, Matthew greeted us at the door. We have had several typical bad car salesman experiences in the past, this interaction was not included in those experiences. Matthew was new to the job, but did fantastic. He never pressured us, he was always transparent with every single detail. He will be our first call for our next vehicle purchase.
Posted on Google by Jenna Spotloe
Came in to get a new car to use for my art markets with my business Windy Prairie Painting. Mark Roncone and Anthony Pulito one of the managers were a huge help to us. Thanks for getting me into a new vehicle that will hopefully set us up for another year of successful business! Warm regards, Megan Mena
Posted on Google by Megan Mena
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