Read Our Recent Reviews

Everything went well on servicing my 2014 Ford Edge. The new place they moved into is very high tech, and service, sales, and everyone in the place is friendly and helpful. I used the vehicle valet service to pick up my Edge and return it after work was complete. I highly recommend Rod Baker Ford to everyone. Thanks to all!!

Excellent customer service

It was a positive experience. Friendly staff and professional service. Could not have asked for more.

Very courteous staff and appointment was completed in a timely manner

Staff get to work, no wasted time, keep customer informed.

Work with Ron great salesman....he made the car buying process easy. This place does a great job of putting the customer first. Would definitely come back.

Took my F150 in for initial oil change. Ben was very professional and helpful. Great service and very friendly.

Great service, by people who care.

My experience at Rod Baker Ford was truly exceptional. This wasn’t my first time leasing a vehicle, and I had done plenty of research before visiting a dealership. Initially, I connected with a Costco representative online. While helpful, the interaction felt overly pushy, and I quickly noticed that my specific needs were being overlooked just to close a deal. That’s when I decided to visit Rod Baker to test drive a new Ford Explorer. I had previously leased a 2022 Explorer and absolutely loved it, so I was hoping to find the ST-Line model with similar features—and maybe a few upgrades. From the moment I arrived, Mark was incredibly kind, attentive, and never pushy. He truly listened to what I wanted and worked hard to make it happen. To my surprise, I left with the exact car I dreamed of—complete with a premium package—and a deal I was genuinely happy with. The sales manager was also fantastic, taking the time to clearly explain every detail of the process. A few days after finalizing the lease, I experienced a minor screen glitch in the car. I reached out to Mark, and within minutes, he had everything arranged for me to stop by so the service manager could take a look. When I arrived, the manager was already waiting and ready to help. Within 15 minutes, he had diagnosed and resolved the issue while clearly explaining what had happened. What really stood out to me was how the team at Rod Baker continued to care after the sale was complete. Mark and his coworkers followed up to make sure I was satisfied and that my car was safe and running smoothly. That level of service is rare and speaks volumes about their dedication to their customers. Unfortunately, not all dealerships operate this way—but Rod Baker truly sets the standard. I wholeheartedly recommend them, especially Mark. He’ll take great care of you. Needless to say, I’ll be returning when it’s time for my next vehicle, and I’ll be sending my friends and family their way as well.

The service was great Jen Phillips is a gem.

Service was fast, Michael was amazing he took care of everything. Definitely my favorite dealer to come and do service on my truck

Great staff! Quick and professional service!

Just bought a used Lincoln Aviator from them. We worked with Billy and he couldn’t have been any more professional! We drove 4 hours to get the car and everyone we spoke to at the dealership was outstanding! Go check them out! Their lot has some AWESOME vehicles!

Everyone is so nice and helpful!! Joe took great care to keep me informed on the work being done with my vehicle.

Great service! Understand it was an oil change. Team was very accommodating with requests (Rotating tires, checking filters, and brake conditions).

I bring all my vehicles here. They are quick and friendly.

Mark and the whole staff at Rod Baker Ford made my purchasing experience very quick and enjoyable.

Always a pleasure to go there, clean,friendly and always on time. Good Mechanics. It's the only place I go. I have bought my last 4 vehicles from them. Highly recommend

Best experience buying a car that I have had in a long time.My salesperson was Kaitlyn and she was excellent.She was a pleasure to work with and made the whole experience pleasant from start to finish.

Excellent service and friendly staff.

Mike in the service department was very professional. He verified and re-verified my concerns and took care of my trucks issues. I've used rod baker for my trucks service needs for years and their service department is one of the best in the area. They were able to get me in and have a loaner ready for me. They are a no nonsense dealership and trustworthy. 5 star service as always.

Nice new trucks easy to buy

Staff was friendly and helpful. Was a calm process experience and never felt pressured at all. Would definitely go back if I was going to buy another vehicle.

I saw a nail in my front drivers side tire,so I took it to my Quick lube and had them take care of the problem.It turns out the the nail never punched the tire and that the tire itself was fine,thanks to the fine service I received from them.

Rod Baker should be your go to dealership; they are upfront on their pricing and are competitive. They do not tack on additional "Fees" in their OTD price. After travelling to 5 different dealerships Torron "Ron" was by far the most upfront and honest salesman we had dealt with. *We realized we had forgotten some items in our trade in car, and Torron was incredibly helpful in getting those items back to us. Will be looking for future vehicles from Rod Baker, specifically, Ron.

We have used Rod Baker Ford to service many of our vehicles over the years with good results. They have performed everything from basic maintenance, mechanical repairs to factory issued recalls/fixes. We have both gas and diesel engine vehicles and their team of repair techs have handled both with no issues.

fast and courteous service

The only place to bring your Ford for service. We have brought our Expedition here several times, and we always receive phenomenal service.

Every aspect of their service and results are 2nd to none; Rod Baker people are excellent at what they do!

Great experience. No pressure and explained things clearly. Finance manager was very good and worked hard to get me out quickly.

Best experience I’ve had buying a vehicle!

I live 1 hour from the dealership and was able to negotiate and finalize a purchase before ever going in. When I went to sign the paperwork and pick up the vehicle it was clean, ready, and I was out the door in exactly 1 hour. Props and thank you to the staff that I worked with during the process: Brett Fessler, Pete Silva, Mark Rancone, and Lisa Czerwinski - each were excellent to work with and treated me as a valued customer, not just another car buyer. Five stars all around.

I haven't been to a dealership in quite a few years. a big shoutout to Ms. Kaitlyn Kessler for making it a very pleasant experience!

Rod Baker Ford was great! After having a bad experience and 4 other dealers, I found a couple trucks I was interested in at Rod Baker ford so I decided to make the 2 hour drive. They gave me a good offer on my trade and didn’t play any games on the price for the new truck. Mark was a great salesperson and the manager found me some additional discounts on the truck without me having to ask. Overall great experience at this dealership and I would highly recommend.

I rate my recent experience with Rod Baker Ford as a great sales process and I am fully satisfied. I will start by stating I have been intrigued by Rod Baker Ford’s new facility on Route 59, but have not purchased a vehicle from Rod Baker. On a recent Friday I stopped in to look at Explorers in their inventory. I actually honed in on a used 2025 Explorer. Mark Roncone met me in the lot and answered my questions and let me browse (no high pressure tactics). Later that evening I shared views of Explorers on the lot with my wife from the Rob Baker website and discussed the virtues of new versus used. I called Mark and set up an appointment for the next morning to take a closer look at the used Explorer. The next morning he called to let me know the used Explorer had been sold but he had a similar new Explorer in inventory – not a sales tactic, we saw the other buyer of the used Explorer taking delivery. Mark pulled the new Explorer from inventory so it would be available for us when we stopped in. We chose this vehicle after the test drive. The paperwork process went faster than I have ever experienced. Rod Baker uses an electronic paper and signature process which Brian explained step-by-step. The electronic signature process truly speeds up the process. From greeting to signature inside of two hours. During delivery Mark walked me through connecting Ford Pass to the Explorer, and explained the differences in SYNC 4. All in all a very smooth process.

Honestly the best car buying experience I've ever had at any dealership, and this is my 5th car. No pressure sales or ridiculous tactics. Luke and Corey were great. Very helpful and very responsive even after purchase.

Kevin was very helpful and friendly. You guys always do a great job on my f150 .good and fair prices. And very professional mechanics. Thank you.

Rod Baker Ford was very good to deal with. The salesman Mark Roncone was very informative, knew the product and features. He was not a pushy salesman but excelled in closing the deal. There was a slight problem with the tow hooks on the front end, management replaced the hooks which complimented the deal. Thank you Rod Baker Ford.

We had the BEST salesman. He was knowledgeable, polite, and no pressure. His name was Billie!!! We bought .

We had the BEST salesman. He was knowledgeable, polite, and no pressure. His name was Billie!!! We bought .

I have had only good and friendly service with my Maverick purchase and service.

The automotive technicians at Rod Baker Ford Quick Lane always do a fantastic job, treating my vehicle as if it was their own personal vehicle. The staff is polite and professional. I trust all of my vehicle service with Rod Baker Ford and highly recommend them to all car owners.

Very great service and great staff thank for everything

We always choose them for our service needs. Easy to schedule and have great people you can count on to do the job right

One of the best buying experiences I've ever had. The salesman Ron Crawford was awesome. Fair prices and a fair trade in.

The service at Rod Baker Ford is always very professional and efficient. I appreciate Vince keeping me informed the replacement speakers needed for my Edge.

Bought my car here and will keep coming back for service. Rod Baker Ford will take care of you and your vehicle. The new location is really nice with a large inventory.

I’m a middle-aged woman that purchased a 2015 Ford Edge, at Rod Baker Ford several years ago. In February 2025, I had some minor engine issues. When taking it in to be serviced, there were complications with the vehicle’s extended warranty, which immediately put me into a panic mode. However, the general manager, Anthony LePore; the finance manager, Lisa Czerwinski; and the service manager, Marcus Lawson went above and beyond all my expectations. They were patient, kind, and gracious when handling my situation. I left the dealership extremely satisfied, and proud of them for not taking advantage of their customer. Thank you, Rod Baker Ford!! You will definitely be my Ford dealer again!!

Service Dep. has been prompt with parts and service. Everyone was courteous.

Great dealer. Mark and Torron were very helpful and pleasant.

Great employees, sales department is wonderful at helping me find parts I don't even know the name to. Always the cleanest dealership and lot.

What a great experience getting my truck repaired. I don't usually associate great experience with repairs. Spoke with Vince and got an appointment quickly to check out a shifting problem. Joe and Mike helped me get checked in and supplied me with a loaner. The truck went in on a Monday and was completed by Friday. Awesome! Can't say enough good things about Vince, Joe and Mike in Service. Smoothest experience I have had at a service facility, and truck is running great again. Thanks!

Excellent service write up, Fast Service, Nice new dealership

Brought my Ecosport in for routine servicing. Everyone was professional and friendly. Service was completed in short order. I was in and out in under an hour. That's what I call service.

Our son has been looking for a 2017-2020 F250 Platinum Super Duty Diesel for about a month and every time he finds “The One” he calls and they tell him the truck is sold. This was about 10 different dealerships between IL WI IN OH MI - “The One” was finally within reach at Rod Baker Ford - he scheduled an appt through the website for a just received F250 with everything he wanted-needed. Mark called on Monday to schedule a time for 7pm - later in the day Mark called back and said I have someone coming at 3pm and would let us know if it sells - we live 1.5hrs away - Mark messaged when we were on our way that the truck sold. Back to looking for “The One”. Tuesday Mark called and said they backed out and the truck was available. We said we’d be there on Wednesday- Mark wasn’t working - but that was the only day we could come. We arrived at 630pm (they close at 8pm) and we worked with a newer sales guy - Luke. Luke did a great job from the test drive - gathering info for the loan and negotiating a few changes. Funny the guy who backed out wanted back in on Wednesday but we already BOUGHT the truck. We also worked with Scott and Lisa in finance. We have purchased ALOT of cars from high end dealers and frankly this experience was as good as or even better than our other experiences. Thx for making things seamless - staying late - and helping us feel welcomed. We will tell our friends….

We recently bought a vehicle from Baker and they went above and beyond to help us! Everyone was so friendly and accommodating. Prices are extremely fair. We will definitely continue to go to them for our future vehicle purchases! Thanks again to the whole team, we really appreciate you working with us.

Vince and the whole team were very professional, attentive and communicative with my oil change and warranty claim. I will only be using them for anything else regarding my 2018 Ford F-150. The location I purchased my car at, left me with a terrible experience and I'm so grateful that Rob Baker Ford restored my trust and expectations of the Ford brand. Rob Baker Ford is amazing and other Chicago land dealers should look to them for the standard of customer service and quality they should uphold. Simply the best!

I scheduled regular maintenance on my 24 Explorer ST. My wait time was minimal and the quality of work seemed to be well done. My service was the works. Very satisfied with Rod Baker service department.

Was in and out, it was great service :)

Very nice people very neat. No oil left on the driveway. Finished in a timely manner.

Great fast service All details were explained before and after

We purchased a car from Brian Swidergal at the Rod Baker Ford Dealership in Plainfield, IL and it was such a wonderful experience. Brian was so easy to work with, he was patient, helpful and knowledgeable and made me feel so comfortable throughout the entire process. We also did our financing through the dealership and that was also a very easy and smooth process. I highly recommend not only Brian, but the dealership and finance department as a whole.

Just recently bought an f150 from Brian Swidergal Rod Baker and the experience was the best I’d ever had. I just recently got into an accident totaling my old truck. I had very little time to spend at the dealership so I told him I needed to get as much finalized as possible before traveling to the dealership. He delivered and the entire experience was great from start to finish. I’m very happy with the truck and will be doing business with him exclusively in the future.

Great experience

I recently bought a new car Acura MDX from Rod Baker Ford and had fantastic experience, Mark was incredibly helpful and made the whole process smooth. Thank you.

Great place and wonderful service staff. My advisor, Gerard took time to listen to the issue and made sure everything runs smoothly. Car is working great now, like brand new! Very much recommend! Very unlike the Ford in Naperville (Ogden Av) where the staff was an absolute nightmare and mess, leaving my concerns unsettled! Thank you Gerard and thank you Rod Baker Ford service staff!

Rod Baker Ford had alwsys been the best in sales and service.

Easiest buying experience. Anthony took care of me the second I sent an inquiry. Great energy from him all around. After visiting about 5 Ford dealerships, Rod Baker Ford was a breath of fresh air. I ended up leaving with a beautiful F150. No hassle actually means no hassle here.

Joe Picicci has always provided excellent service on the few times that I have needed to have work done on my vehicle. On this occasion he was able to get the bulk of the cost approved through my extended warranty. No questions asked and with great follow up. Provided a loaner for the time my car was under repair. This is not the first time Joe has provided this type of service at Rod Baker. There are other Ford dealers closer to home but would not go any where else. Thank you Joe and the service team at Rod Baker!

Service staff are friendly and helpful. Work was done professionally and completed on time. It was worth it to make the drive there.

Friendly and professional.

Always have a good experience with rod baker ford. I live in oak lawn and go all the way to rod baker for all my maintenance. Recently we bought a new expedition from rod baker and our sales person Paige made it the most enjoyable car buying experience we have ever had. I will be purchasing all my vehicles from rod baker ford from now on.

I was having some issues with my F250 and my friend recommended I bring my truck here. I called them and spoke to Darren B. who was courteous and understanding about my situation. I was told to arrive around noon and when I arrived I could tell that this was the right place for me. Darren greeted me right away and started the process to get my truck repaired. The truck was taken into the shop by Kevin N. who diagnosed the problems without fail. I was informed and shown what problems I had and the proper repairs required to fix the issues. Everyone here was great and I knew the repairs would be done properly without shortcuts. A huge Thank You to the members that helped my truck get back on the road and safe again. You have gained a happy and lifelong customer.

EXCELLENT service... fast, efficient, reasonably priced. Stopped in one day, got my issue looked at on the spot, part needed was in stock, scheduled repair appointment for the following day, in and out on that repair appointment in under an hour... VERY happy with my experience! Won't take my Explorer anywhere else!

Fast, friendly, & efficient. Service is done easy here. They really know how to take care of your vehicle.

The service department did a fantastic job on my '21 F-150 with 70,000 miles on it. Brought it in for transmission flush, spark plug replacement, oil change, and tire rotation. I was worried about flushing the transmission after reading so many pros and cons, but I drove out of there with what felt like a brand new vehicle. Smoothed out the shifts and the engine idle. The tech did a great job, and I'll be back with my other 2 Ford's when the time comes.

good people to do business with highly recommended

good people to do business with highly recommended

great team at rod baker, totally love my 2024 expedition max limited.

So far I am happy with my Lincoln. I rented three Lincolns in the past and I am looking forward to this one.

We had an amazing experience at Rod Baker ford. They have an excellent team and our car buying process was fast and transparent. Ron, our salesman, was wonderful to work with.

Mark was a pleasure to work with and I couldn’t be happier with my purchase!!

Brian was my sales rep, very friendly to work with, answered my questions, by far this is the most pleasant vehicle purchasing experience I have had.

Great service provided.

Very Professional Staff

Mark was very helpful knowledgeable in helping me buy my truck

Had a very positive buying experience 5 years ago and have maintained with servicing of said vehicle.

From the moment that my husband and I walked into Rod Baker Ford dealership the experience was top notched. Ron-our salesman was easy going, patient and just a pleasure to work with. Our finance guy was awesome too. We even loved the fact our 6 and 8 year old were able to be kids in the dealership! They had a great inventory for us to pick from and we did get the best Expedition Max ever!!!

Fix my issue very quickly

Great experience overall! Billy was an amazing salesperson!

Ron was absolutely amazing! He explained everything and answered all my questions. I’m, like most people, skeptical of auto salesman but Ron wasn’t a typical salesman. He got a great vehicle for me and my family. We will definitely be back!

From start to finish the process was painless and quick. So happy with my “new” 2014 Ford F150

The salesmen I dealt with were great to work with during the process of buying a used vehicle.

Great customer service, always a great experience to buy from Rod Baker. They take the stress out of car buying. Highly recommended!

Amazing service every time. From purchasing with Don which I 100% recommend. When I’m ready to upgrade to a bigger vehicle I’ll be back to see him! Then to scheduling appointments with Erin. She is always so helpful and makes using the mobile service a breeze. The mobile service is such a game changer and not to mention convenient. I recommend Rod Baker all the way!

Excellent 5 star service. Had new tires put on and the works service. Did not take all day. Vince is an excellent service advisor. Have always had great service at Rod Baker Ford.

Great place to buy a vehicle. Between Paige and Scott, my buying experience here was top notch. Would and will definitely recommend

Rod Baker Ford has a great sales team as well as a respected service department! Go see Anthony Pulito today! Two vehicles purchased with complete satisfaction!

Prompt and professional service

Awesome service, very quick and detailed