Read Our Recent Reviews

Add A Review
All Reviews 445 Google 445
Luke was extremely amazing in helping me get my new escape
Posted on Google by aaron henson
Even though it is a Ram I bought it at Rod Baker Ford and Quick Lane for maintenance is convenient and great people.
Posted on Google by Don Kielminski
Billy was so much help!! Great place to buy a car :)
Posted on Google by Kaylie Duke
We had great experiences with Brian. I got my escape a 2025.
Posted on Google by Angel Azzarello
5 stars for vince in the service department. Very kind and communicated well
Posted on Google by kyla stang
Car show.
Posted on Google by Dan M
I ordered four tires and was not able to have them installed on the day of my appointment because of a sudden health issue. I then contacted the service department. They said that my car could be picked up and brought to Quick Lane for installation at no cost to me. My car was picked up and delivered back to me in half of a day. The two transport people were pleasant and accommodating. I highly recommend Rod Baker Ford. They truly care about their customers.
Posted on Google by Ellen Shatrau
great service and very helpful. starting my transit build Monday
Posted on Google by William Hand Jr
Big shout out to Brian, Pete and Lisa. Made the experience extremely easy and painless. Highly recommend!!
Posted on Google by Kardon Lyons
Thorough and friendly service. Highly recommend you get any needed service done by Baker Ford.
Posted on Google by Thomas Harris
Great service and they come to you. How amazing is that.
Posted on Google by Thomas Hanrahan
The team at the dealership was timely and professional they had me in and within the time allowed for the routine service
Posted on Google by gdaddy
My experience at Rod Baker Ford service department has been very positive. The staff is friendly, helpful, and they are honest and don’t try to sell you on items that you don’t need. I plan on using them for my future service needs.
Posted on Google by Andy H
I have experienced nothing but great service at Rod Baker Ford, Plainfield. From Kaitlyn in Sales (bought two vehicles from her in the past two years), to Mike in Service, I have always had 5-star service. Highly recommend
Posted on Google by Mike E
Very excellent
Posted on Google by George Panock
We recently purchased a pre-owned vehicle from Rod Baker Ford and we couldn't recommend them more! Kaitlyn was extremely helpful. Ask for Kaitlyn for your next car purchase there!
Posted on Google by Andrea Vachata
I had heard really good things about Rod Baker Ford before from my friends. The vehicle that I bought was perfectly (lower than market) priced and left me no option but to buy. Everything went well and I intend to take my truck there to get it serviced. Very happy so far, and I am sure that if my review doesn't change, my happiness will remain the same.
Posted on Google by Erkan D.
the service was excellent as always. This time there was a particular problem I needed solved. The service associate and her staff stayed with it until it was resolved. It restored my faith in the dealership.
Posted on Google by Jack Addesso
Great sales people mark was great to deal with
Posted on Google by Thomas Ustaszewski
All employees that I interacted with were friendly and helpful throughout my experience. Even after I purchased my Ford F250 ( a week later) Mark was helpful to answer questions regarding the technology on my super duty, F250. Thank you again,
Posted on Google by John
Rod Baker Ford on Rte 59 in Plainfield, IL is FIRST CLASS. They have a perfect location right off of Rte 59. Michael Matus (Service Advisor) was VERY KNOWLEDGEABLE, OUTSTANDING, and EFFICIENT! THANK YOU!! Keith Olson Bolingbrook, IL
Posted on Google by Keith Olson
Smooth operation, made appointment, and left happy
Posted on Google by Mark Lomeda
The Rod Baker Team (Dan, James and others) has proven that there are still great dealers out there that understand the customer's needs, work with them to make informed decisions and without high pressure, confusing or manipulative sales tactics. It was a real pleasure to purchase a vehicle from Rod Baker Ford and I will definitely be back to purchase future vehicles from them. The service was fantastic.
Posted on Google by Craig Stumbaugh
Brian is awesome
Posted on Google by Cynthia Torne
After 3 attemts to diagnose a bearing noise in my 2022 f-150 i went to rod baker ford where i had purchased my truck new. they are far from my home and my local dealer finally told me to bring it back when the noise was loader. rod baker diagnosed the problem and had it repaired under warranty. they did the warranty work along with some additional non waranty work in 4 days. what a pleasure to deal with the profesional service manager and personnel. i will purchase my next truck from then in the future thank you very much !
Posted on Google by James Fahey
Brandon Velazquez and Lisa were very informative about the vehicle I purchased as well as working with me to come to an agreement to close the deal. Highly recommend giving this place a call whether you’re purchasing a new or used car
Posted on Google by Kevin Rodriguez
Went in for a recall service. Told them about an issue that I am having with the dual air conditioner unit in my car. Wass told to bring car back during the week. Will update after that is done. My car is a Lincoln MKC, so I decided to take it to a Lincoln dealership instead. Update: Looks like the evap unit needs to be replaced. $4500 to do the service. Might as well trade it in.
Posted on Google by Aaron Cooper
Mobile service is top notch.all kind people and helpful
Posted on Google by Darren Baker
Kaitlyn and Pete went above our expectations. We drove over 3 hours to buy my daughter a 2021 Honda Passport. Kaitlyn kept very good communication with us, greeted us & listened to all my little requests with the best attitude. We were very pleased with both of them. Thank you to Rod Baker Ford, she’s a very happy girl.
Posted on Google by Tanna Gryzmala
Everything was great from start to finish. Nothing unexpected. Just straight forward service. Nice job Rod Baker Ford
Posted on Google by David Flentge
Had the pleasure of working with Mark on a new SUV for me and my family. Mark my salesperson was knowledgeable and professional. He made my car buying experience easy. I purchased a used Dodge Durango that fit all of my needs. Thank you Mark and thank you to the sales managers at this location who helped make the purchase special.
Posted on Google by John Circelli
This is the second car we have purchased from Rod Baker Ford. It has been a great experience both times. Friendly staff and great service.
Posted on Google by Kathie Melka
The at home recall service was very helpful. They came to the house and replaced my wipers, per recall. Service person was very polite.
Posted on Google by david blake
Brian was great! Very helpful and patient!! Thank you!!
Posted on Google by Michelle Ruther
Dealership Management does right by customers when things went wrong with my car. Buying next Ford there at Baker.
Posted on Google by Shawn McConnell
I've been at this dealership for over 15 years. The service is impeccable. The people that are in the service department are incredible. I highly recommend buying a Ford at Baker Ford!
Posted on Google by Trish Nebendahl
Had a great buying experience with Kaitlyn here. She took the time to make sure I was getting what I wanted and never put any pressure on me to just get a sale. All my limited interactions with other sales staff was equally great. Definitely recommend her for a no pressure experience (I am sure the rest of the sales team is great but can't speak to that fully)! Thank you for helping me out and your patience!
Posted on Google by Todd Copi
Everything went well on servicing my 2014 Ford Edge. The new place they moved into is very high tech, and service, sales, and everyone in the place is friendly and helpful. I used the vehicle valet service to pick up my Edge and return it after work was complete. I highly recommend Rod Baker Ford to everyone. Thanks to all!!
Posted on Google by Gman Greg
Excellent customer service
Posted on Google by ROSE MARIE TORRES
It was a positive experience. Friendly staff and professional service. Could not have asked for more.
Posted on Google by Andrew Rivers
Very courteous staff and appointment was completed in a timely manner
Posted on Google by vic lenzi
Staff get to work, no wasted time, keep customer informed.
Posted on Google by Terry Fox
Work with Ron great salesman....he made the car buying process easy. This place does a great job of putting the customer first. Would definitely come back.
Posted on Google by Jonathan Robinson
Took my F150 in for initial oil change. Ben was very professional and helpful. Great service and very friendly.
Posted on Google by Christ Jensen
Great service, by people who care.
Posted on Google by John Atkins
My experience at Rod Baker Ford was truly exceptional. This wasn’t my first time leasing a vehicle, and I had done plenty of research before visiting a dealership. Initially, I connected with a Costco representative online. While helpful, the interaction felt overly pushy, and I quickly noticed that my specific needs were being overlooked just to close a deal. That’s when I decided to visit Rod Baker to test drive a new Ford Explorer. I had previously leased a 2022 Explorer and absolutely loved it, so I was hoping to find the ST-Line model with similar features—and maybe a few upgrades. From the moment I arrived, Mark was incredibly kind, attentive, and never pushy. He truly listened to what I wanted and worked hard to make it happen. To my surprise, I left with the exact car I dreamed of—complete with a premium package—and a deal I was genuinely happy with. The sales manager was also fantastic, taking the time to clearly explain every detail of the process. A few days after finalizing the lease, I experienced a minor screen glitch in the car. I reached out to Mark, and within minutes, he had everything arranged for me to stop by so the service manager could take a look. When I arrived, the manager was already waiting and ready to help. Within 15 minutes, he had diagnosed and resolved the issue while clearly explaining what had happened. What really stood out to me was how the team at Rod Baker continued to care after the sale was complete. Mark and his coworkers followed up to make sure I was satisfied and that my car was safe and running smoothly. That level of service is rare and speaks volumes about their dedication to their customers. Unfortunately, not all dealerships operate this way—but Rod Baker truly sets the standard. I wholeheartedly recommend them, especially Mark. He’ll take great care of you. Needless to say, I’ll be returning when it’s time for my next vehicle, and I’ll be sending my friends and family their way as well.
Posted on Google by Tanya Brown
The service was great Jen Phillips is a gem.
Posted on Google by George Sotor
Service was fast, Michael was amazing he took care of everything. Definitely my favorite dealer to come and do service on my truck
Posted on Google by Josue Ortiz
Great staff! Quick and professional service!
Posted on Google by QING LU ZHU
Just bought a used Lincoln Aviator from them. We worked with Billy and he couldn’t have been any more professional! We drove 4 hours to get the car and everyone we spoke to at the dealership was outstanding! Go check them out! Their lot has some AWESOME vehicles!
Posted on Google by Jeff Kohlbrecher
Everyone is so nice and helpful!! Joe took great care to keep me informed on the work being done with my vehicle.
Posted on Google by Patty Shain
Great service! Understand it was an oil change. Team was very accommodating with requests (Rotating tires, checking filters, and brake conditions).
Posted on Google by John Bylak
I bring all my vehicles here. They are quick and friendly.
Posted on Google by Damien Woodbury
Mark and the whole staff at Rod Baker Ford made my purchasing experience very quick and enjoyable.
Posted on Google by Christopher Wetzel
Always a pleasure to go there, clean,friendly and always on time. Good Mechanics. It's the only place I go. I have bought my last 4 vehicles from them. Highly recommend
Posted on Google by Russ Orban
Best experience buying a car that I have had in a long time.My salesperson was Kaitlyn and she was excellent.She was a pleasure to work with and made the whole experience pleasant from start to finish.
Posted on Google by Ann Mundt
Excellent service and friendly staff.
Posted on Google by Joan Kelly
Mike in the service department was very professional. He verified and re-verified my concerns and took care of my trucks issues. I've used rod baker for my trucks service needs for years and their service department is one of the best in the area. They were able to get me in and have a loaner ready for me. They are a no nonsense dealership and trustworthy. 5 star service as always.
Posted on Google by Omar
Nice new trucks easy to buy
Posted on Google by Miguel Cadiz
Staff was friendly and helpful. Was a calm process experience and never felt pressured at all. Would definitely go back if I was going to buy another vehicle.
Posted on Google by Chad Weede
I saw a nail in my front drivers side tire,so I took it to my Quick lube and had them take care of the problem.It turns out the the nail never punched the tire and that the tire itself was fine,thanks to the fine service I received from them.
Posted on Google by Mike Palya
Rod Baker should be your go to dealership; they are upfront on their pricing and are competitive. They do not tack on additional "Fees" in their OTD price. After travelling to 5 different dealerships Torron "Ron" was by far the most upfront and honest salesman we had dealt with. *We realized we had forgotten some items in our trade in car, and Torron was incredibly helpful in getting those items back to us. Will be looking for future vehicles from Rod Baker, specifically, Ron.
Posted on Google by David Eychaner
We have used Rod Baker Ford to service many of our vehicles over the years with good results. They have performed everything from basic maintenance, mechanical repairs to factory issued recalls/fixes. We have both gas and diesel engine vehicles and their team of repair techs have handled both with no issues.
Posted on Google by Paul
fast and courteous service
Posted on Google by lester miller
The only place to bring your Ford for service. We have brought our Expedition here several times, and we always receive phenomenal service.
Posted on Google by Pam Hord
Every aspect of their service and results are 2nd to none; Rod Baker people are excellent at what they do!
Posted on Google by Kathy R
Great experience. No pressure and explained things clearly. Finance manager was very good and worked hard to get me out quickly.
Posted on Google by Mark Murphy
Best experience I’ve had buying a vehicle!
Posted on Google by Mitch Kats
I live 1 hour from the dealership and was able to negotiate and finalize a purchase before ever going in. When I went to sign the paperwork and pick up the vehicle it was clean, ready, and I was out the door in exactly 1 hour. Props and thank you to the staff that I worked with during the process: Brett Fessler, Pete Silva, Mark Rancone, and Lisa Czerwinski - each were excellent to work with and treated me as a valued customer, not just another car buyer. Five stars all around.
Posted on Google by Scott Van Lyssel
I haven't been to a dealership in quite a few years. a big shoutout to Ms. Kaitlyn Kessler for making it a very pleasant experience!
Posted on Google by Darrel Osman
Rod Baker Ford was great! After having a bad experience and 4 other dealers, I found a couple trucks I was interested in at Rod Baker ford so I decided to make the 2 hour drive. They gave me a good offer on my trade and didn’t play any games on the price for the new truck. Mark was a great salesperson and the manager found me some additional discounts on the truck without me having to ask. Overall great experience at this dealership and I would highly recommend.
Posted on Google by Mauricio Guadarrama
I rate my recent experience with Rod Baker Ford as a great sales process and I am fully satisfied. I will start by stating I have been intrigued by Rod Baker Ford’s new facility on Route 59, but have not purchased a vehicle from Rod Baker. On a recent Friday I stopped in to look at Explorers in their inventory. I actually honed in on a used 2025 Explorer. Mark Roncone met me in the lot and answered my questions and let me browse (no high pressure tactics). Later that evening I shared views of Explorers on the lot with my wife from the Rob Baker website and discussed the virtues of new versus used. I called Mark and set up an appointment for the next morning to take a closer look at the used Explorer. The next morning he called to let me know the used Explorer had been sold but he had a similar new Explorer in inventory – not a sales tactic, we saw the other buyer of the used Explorer taking delivery. Mark pulled the new Explorer from inventory so it would be available for us when we stopped in. We chose this vehicle after the test drive. The paperwork process went faster than I have ever experienced. Rod Baker uses an electronic paper and signature process which Brian explained step-by-step. The electronic signature process truly speeds up the process. From greeting to signature inside of two hours. During delivery Mark walked me through connecting Ford Pass to the Explorer, and explained the differences in SYNC 4. All in all a very smooth process.
Posted on Google by Greg Brown
Honestly the best car buying experience I've ever had at any dealership, and this is my 5th car. No pressure sales or ridiculous tactics. Luke and Corey were great. Very helpful and very responsive even after purchase.
Posted on Google by Frank P
Kevin was very helpful and friendly. You guys always do a great job on my f150 .good and fair prices. And very professional mechanics. Thank you.
Posted on Google by Oscar Vera
Rod Baker Ford was very good to deal with. The salesman Mark Roncone was very informative, knew the product and features. He was not a pushy salesman but excelled in closing the deal. There was a slight problem with the tow hooks on the front end, management replaced the hooks which complimented the deal. Thank you Rod Baker Ford.
Posted on Google by Jeff Marques
We had the BEST salesman. He was knowledgeable, polite, and no pressure. His name was Billie!!! We bought .
Posted on Google by Lois Hultgren
We had the BEST salesman. He was knowledgeable, polite, and no pressure. His name was Billie!!! We bought .
Posted on Google by Lois Hultgren
I have had only good and friendly service with my Maverick purchase and service.
Posted on Google by Tony Venegas
The automotive technicians at Rod Baker Ford Quick Lane always do a fantastic job, treating my vehicle as if it was their own personal vehicle. The staff is polite and professional. I trust all of my vehicle service with Rod Baker Ford and highly recommend them to all car owners.
Posted on Google by Thomas Prendergast
Very great service and great staff thank for everything
Posted on Google by adel salim
We always choose them for our service needs. Easy to schedule and have great people you can count on to do the job right
Posted on Google by Arthur Szymanski
One of the best buying experiences I've ever had. The salesman Ron Crawford was awesome. Fair prices and a fair trade in.
Posted on Google by Tim Ward
The service at Rod Baker Ford is always very professional and efficient. I appreciate Vince keeping me informed the replacement speakers needed for my Edge.
Posted on Google by Chris Dubiel
Bought my car here and will keep coming back for service. Rod Baker Ford will take care of you and your vehicle. The new location is really nice with a large inventory.
Posted on Google by Justin Michael
I’m a middle-aged woman that purchased a 2015 Ford Edge, at Rod Baker Ford several years ago. In February 2025, I had some minor engine issues. When taking it in to be serviced, there were complications with the vehicle’s extended warranty, which immediately put me into a panic mode. However, the general manager, Anthony LePore; the finance manager, Lisa Czerwinski; and the service manager, Marcus Lawson went above and beyond all my expectations. They were patient, kind, and gracious when handling my situation. I left the dealership extremely satisfied, and proud of them for not taking advantage of their customer. Thank you, Rod Baker Ford!! You will definitely be my Ford dealer again!!
Posted on Google by Sharon Kettman-Stapp
Service Dep. has been prompt with parts and service. Everyone was courteous.
Posted on Google by Tiffany Weller
Great dealer. Mark and Torron were very helpful and pleasant.
Posted on Google by sally schmuck
Great employees, sales department is wonderful at helping me find parts I don't even know the name to. Always the cleanest dealership and lot.
Posted on Google by Logan Gilmer
What a great experience getting my truck repaired. I don't usually associate great experience with repairs. Spoke with Vince and got an appointment quickly to check out a shifting problem. Joe and Mike helped me get checked in and supplied me with a loaner. The truck went in on a Monday and was completed by Friday. Awesome! Can't say enough good things about Vince, Joe and Mike in Service. Smoothest experience I have had at a service facility, and truck is running great again. Thanks!
Posted on Google by Lou Sloka
Excellent service write up, Fast Service, Nice new dealership
Posted on Google by Robert Corrigan
Brought my Ecosport in for routine servicing. Everyone was professional and friendly. Service was completed in short order. I was in and out in under an hour. That's what I call service.
Posted on Google by Don Sniegowski
Our son has been looking for a 2017-2020 F250 Platinum Super Duty Diesel for about a month and every time he finds “The One” he calls and they tell him the truck is sold. This was about 10 different dealerships between IL WI IN OH MI - “The One” was finally within reach at Rod Baker Ford - he scheduled an appt through the website for a just received F250 with everything he wanted-needed. Mark called on Monday to schedule a time for 7pm - later in the day Mark called back and said I have someone coming at 3pm and would let us know if it sells - we live 1.5hrs away - Mark messaged when we were on our way that the truck sold. Back to looking for “The One”. Tuesday Mark called and said they backed out and the truck was available. We said we’d be there on Wednesday- Mark wasn’t working - but that was the only day we could come. We arrived at 630pm (they close at 8pm) and we worked with a newer sales guy - Luke. Luke did a great job from the test drive - gathering info for the loan and negotiating a few changes. Funny the guy who backed out wanted back in on Wednesday but we already BOUGHT the truck. We also worked with Scott and Lisa in finance. We have purchased ALOT of cars from high end dealers and frankly this experience was as good as or even better than our other experiences. Thx for making things seamless - staying late - and helping us feel welcomed. We will tell our friends….
Posted on Google by Joanne Kelch
We recently bought a vehicle from Baker and they went above and beyond to help us! Everyone was so friendly and accommodating. Prices are extremely fair. We will definitely continue to go to them for our future vehicle purchases! Thanks again to the whole team, we really appreciate you working with us.
Posted on Google by Allison Dietz
Vince and the whole team were very professional, attentive and communicative with my oil change and warranty claim. I will only be using them for anything else regarding my 2018 Ford F-150. The location I purchased my car at, left me with a terrible experience and I'm so grateful that Rob Baker Ford restored my trust and expectations of the Ford brand. Rob Baker Ford is amazing and other Chicago land dealers should look to them for the standard of customer service and quality they should uphold. Simply the best!
Posted on Google by Michal Lengvarsky
I scheduled regular maintenance on my 24 Explorer ST. My wait time was minimal and the quality of work seemed to be well done. My service was the works. Very satisfied with Rod Baker service department.
Posted on Google by Linda Schmidt
Was in and out, it was great service :)
Posted on Google by Bry K
Very nice people very neat. No oil left on the driveway. Finished in a timely manner.
Posted on Google by Geary Bowman
Great fast service All details were explained before and after
Posted on Google by pat robinson
We purchased a car from Brian Swidergal at the Rod Baker Ford Dealership in Plainfield, IL and it was such a wonderful experience. Brian was so easy to work with, he was patient, helpful and knowledgeable and made me feel so comfortable throughout the entire process. We also did our financing through the dealership and that was also a very easy and smooth process. I highly recommend not only Brian, but the dealership and finance department as a whole.
Posted on Google by Sarah Ellis
Just recently bought an f150 from Brian Swidergal Rod Baker and the experience was the best I’d ever had. I just recently got into an accident totaling my old truck. I had very little time to spend at the dealership so I told him I needed to get as much finalized as possible before traveling to the dealership. He delivered and the entire experience was great from start to finish. I’m very happy with the truck and will be doing business with him exclusively in the future.
Posted on Google by Brian Bammesberger
I want to take a moment to say how much I appreciated working with Colin Lewin @ RB Ford. He was quick to reach out to me when I inquired online and was real-time texting me throughout the process. I sent one text Saturday morning @ 7a not expecting to hear from him until after things opened but he texted me back straight away. He was working on helping me close the final price on a deal for a vehicle I hadn’t even been able to see yet before the dealership was even open. He was extremely accommodating to work at a fair price for a fully certified vehicle. Great peace of mind to be sure. I highly recommend working with RB Ford and their team as they are truly looking to work with people who want to buy a vehicle rather than just trying to sell cars.
Posted on Google by Steven Mcilrath
I recently scheduled my first at-home service appointment with your dealership for an oil change and tire rotation, and I wanted to share what a great experience it was. When I called to set up the appointment, Jen walked me through the entire process. Jen was clear, helpful, and genuinely great to work with, which made getting everything arranged very easy. On the day of the appointment, Matt called ahead to confirm the arrival time and showed up right on schedule. Before starting the work, Matt checked in and asked for permission to move the truck to the street due to the wind, explaining that it would help avoid getting oil on the driveway. That level of care and consideration really stood out. After completing the service, Matt followed up to let me know everything was done. Both Jen and Matt were professional, courteous, and a pleasure to work with. The entire process was smooth and seamless from start to finish. I truly appreciate the excellent service and attention to detail. Thanks!
Posted on Google by Don Davis
I brought my 2020 Ford expedition Max into Rod Baker for Service. Jacob was our service writer and he was communicating with us every step of the way. I highly recommend Jacob and their service team as well as mechanics job well done.
Posted on Google by Michael Belgio
Worked with James for some new F-150s and seamless quick process. Will buy from them again.
Posted on Google by James F
I always use this dealership for service department. They usually get me in and out in a timely manner. If I have to get a loaner, they joke with me that I always bring it back cleaner then I gotten it. JOE AND KEITH is the best
Posted on Google by Tony Martin
Everything went well on servicing my 2018 Ford Explorer. The new place they moved into is very high tech, and service, sales, and everyone in the place is friendly and helpful. I purchased new tires Michelin Defender from Rod Baker, and they installed and balanced 4 tires. I highly recommend Rod Baker Ford to everyone. Thanks to all!!
Posted on Google by Gman Greg
moble service is great. the mechanic is great.
Posted on Google by Robert Toftoy
Colin helped us purchase a Honda civic here from their used car selection. He was very transparent and helpful! I would highly recommend going through him on your next purchase!
Posted on Google by Joe Olsen
I don't often meet people like James Fritz, very attentive, understanding of the client, I appreciate such people, invaluable experience! Cool, keep it up!!!
Posted on Google by Archi
Colin was excellent , quick and very professional
Posted on Google by Pj Fillmore
Colin Lewis was great.
Posted on Google by Al Marroquin
The mobile service is great.
Posted on Google by Marty Svoboda
Nice customer service. Very knowledgeable sales team, especially Colin Lewin did a great job in explaining each and every details in the buying process. It was quick and smooth
Posted on Google by Jiju Stephen
Colin was our salesman and was very helpful and wanted to make sure we were taken care of. We are very happy with our new car and felt like we got a good deal. We would recommend Colin if you go to Rod Baker Ford. He’ll take good care of you.
Posted on Google by Brian White
Colin was amazing!!! He answered all our questions and helped us with every aspect of the buying experience!! Definitely ask for Colin if you come to this dealership.
Posted on Google by pam white
Great experience with the service department for any issues my truck has had. They know how to take care of their customers.
Posted on Google by Peter Maloney
Excellent experience buying my vehicle at Rod Baker Ford. Luke and Pete made the entire process smooth and enjoyable. Their professionalism and attention to detail were outstanding. I'd definitely recommend them to anyone looking for a quality dealership.
Posted on Google by Jacob Clark
Five stars! The service team exceeded my expectations. From scheduling the appointment to picking up my vehicle, everything was handled efficiently and professionally. The staff was courteous, knowledgeable, and made me feel like a valued customer. My vehicle was completed on time and is running great. Thank you for providing outstanding customer service and quality work!
Posted on Google by Joan Kelly
Prompt timely response.
Posted on Google by Andrew Johnson
Service Department goes above and beyond to help me keep my cars Perfectly. Absolutely recommend them.
Posted on Google by Glen Fuller
I bought a new 2026 Explorer ST at Rod Baker Ford first week of May, and I had a nice stress-free experience. My sales rep was Brian Swidergal, a very friendly, knowledgeable and detail-oriented guy, genuinely helpful before and after the sale, answering questions and getting some specific things done from the Service department. After the initial test drive on a different model available on the lot, he made sure an ST of the color and exact options I wanted was available and could be brought over. I agreed on the overall deal the next evening, and he was considerate enough to suggest finalizing things the next morning, thus avoiding spending a late night at the dealership, as the final paperwork can take a lot of time. By the way, there was no need to haggle over the price, since Ford dealers are running a special Employee Pricing for All at the moment. I will also say that I received a very good value for my Mustang GT trade-in, which made the difference in my purchase decision. As a final note, I find the Explorer ST to be a powerful, comfortable and spacious SUV.
Posted on Google by Jean Sereis
Ford offers a courtesy pickup and drop off. Having one vehicle and being a senior is a life saver. Rod Baker Ford has excellent service and the people I talk to were very polite. I highly recommend this dealership
Posted on Google by Mario Lipira
Went in to purchase a used car. I had been emailing back and forth with Matt. He had the car pulled to the front, licensed, and ready for us to test drive before our appointment time. This process was the smoothest and quickest I’ve ever had. Would definitely recommend Rod Baker Ford to anyone looking to purchase a car.
Posted on Google by Rachel Wiesemann
Great car buying experience!
Posted on Google by Shanell Lawson
Beautiful place
Posted on Google by Dan Peterson
We hadn’t bought a new vehicle in a long time, so it was definitely a much different experience than we remembered. Our salesman, Matthew K, was very knowledgeable and answered all of our questions throughout the process. If you’re in the market for a new vehicle, Matthew and Rod Baker Ford are the place to go.
Posted on Google by Mike H
Mark was great! I’d recommend this place to anyone buying new/used cars.
Posted on Google by D B
We always choose Rod Baker Ford for our service needs. Easy to schedule and have great people you can trust to do the job right
Posted on Google by Arthur Szymanski
I can’t say enough good things about Rod Baker Ford! From start to finish, the entire experience was amazing. My service advisor/salesman, Vincent Albold, went above and beyond to make the process smooth, stress-free, and actually enjoyable. He was patient, honest, knowledgeable, and truly made me feel valued the entire time. I am absolutely OBSESSED with my new Ford Explorer and could not be happier with my purchase! Vincent helped me find exactly what I wanted, and I drove away feeling excited, confident, and so thankful. If you’re looking for a dealership that genuinely cares about their customers, I highly recommend Rod Baker Ford — and definitely ask for Vincent! Thank you again for making this such an incredible experience! ✨
Posted on Google by Abby Mitchell
Even though we could not come to an agreement Luke and the team did an excellent job! They were very responsive and tried very hard to find something that fit what we needed. Nothing but great things to say about them!
Posted on Google by Jake Waterway
My daughter and I had an outstanding experience with Brian. We told him exactly what we were looking for, including our ideal out-the-door price, and he delivered. When we arrived he had the car ready, freshly washed, and handled everything himself from start to finish, which made the whole process smooth and stress-free. The dealership itself is spotless, and the level of service is truly top-notch. We have nothing but great things to say. Highly recommend, be sure to ask for Brian!
Posted on Google by Adolfo Lopez
Great team of people... Courteous/Friendly/Very efficient My purchase went smoothly......
Posted on Google by Patricia Witunski
The mobile oil change service is easy and convenient. No waiting at the dealer, they come to your home or work.
Posted on Google by Adam K
Great experience dealing with Rod Baker Ford. Brian from sales was a pleasure to work with. I will definitely be a return customer. Great Job Rod Baker Ford!
Posted on Google by Chris Wuske
I had a great experience buying a Ford Transit for my business from Mark Roncone. The staff made my experience quick and painless!
Posted on Google by Sean Deering
Matt was kind, prompt, professional and did such great work!
Posted on Google by Molly DiGrazia
My husband and I bought a 2026 Ford Bronco Outer Banks last week and we LOVE it! We traveled over an hour to this dealership and were so impressed with this dealership! We worked with Luke who was such a joy and incredibly helpful in the process. Lisa in finance was great as well, I couldn’t believe how quickly we got in and out of finance! Such an easy time at the dealership!
Posted on Google by Hayley
Came all the way from Montana to purchase a car that was competitively priced. Our salesperson Kaitlynn was amazing to work with, taking time to answer all my questions, sending pictures, videos, walking me through the inspection process, out of state buying process, and then giving personalized assistance once we arrived. Appreciated them picking us up at the airport to get us to the dealership. Kaitlynn and Mike helped correct a few things the car needed done before we would drive it home. They made this one of the best car buying experiences we have ever had. Only drawback was the added cost of a dealership installed pulse light breaking system but the pricing on the car still made this worth it. We would return in the future for our next vehicle purchase. Great job team Rod Baker!
Posted on Google by Becca Bowen
In and out as promised.
Posted on Google by JOHN THOMPSON
Always well cared for at Baker Ford. Joe in Service does a great job of communicating.
Posted on Google by Steve Costello
Luke was fantastic. Very easy process.
Posted on Google by nolimits63
We had a great experience at Rod Baker. Everyone was friendly and helpful, especially Matt Gandy, who helped our family secure a vehicle. He was patient and kind as we gathered the necessary funds and paperwork. Thank you, Matt and the Rod Baker team, for making the process such a positive experience!
Posted on Google by Jacky Esparza
Unfortunately the dealer lacks options of vans but very friendly people overall ask for either Matthew or Mark and they will guide you in the right direction we went to plenty of other dealers who play way too many games unlike these guys
Posted on Google by George Schultz
Wonderful staff. Great customer service especially Joe the service writer who helped me. Thanks, will definitely be coming back!
Posted on Google by Alexandra Connell
It was a great experience working with Matthew to purchase my ‘new’ to me used Mustang. He was responsive, answered all my questions, was very transparent and was a pleasure to work with. James in the finance area made thing simple and fast. Just wish I had a dealership that operated like this closer to home!
Posted on Google by Scott Grant
Rod Baker Ford is a fantastic dealer and everyone is so friendly. The Service Department is excellent and my Service Manager Joe Picicci was very helpful had my new Bronco in and out in less than an hour. Kudos Joe
Posted on Google by Keith Roebert
We recently moved to the Plainfield/Naperville area and have been thinking about purchasing an electric vehicle. We visited Rod Baker Ford just to look and possibly test drive a Mach-e to make an informed future decision. Matthew K was exceptionally helpful, he assisted us on our terms and interest without pressure. Tim checked in with us once we were back from the test drive and both he and Matthew exemplify their dealerships no-pressure approach. This first impression by there team will certainly bring us back to their dealership for all our future purchases and the service of the 2 other Fords we have in the family currently. If you are looking to avoid the shenanigans that can go on at some other dealerships, I would absolutely recommend you visit the team at Rod Baker.
Posted on Google by Rick McCall
The team was patient, informative and made this a positive car buying experience, thanks!
Posted on Google by kai freeman
This is a well layout pristine auto dealership. The premises was neat and spotless. The parts department was well located. Special accolades to the service department both Bob and Max were on point with their understanding of the automotive business and provided immense information and assistance relative to my automotive needs. I will definitely return to this business.
Posted on Google by rick gougis Jr
Mark and James on the team are awesome! Best service I’ve ever had in my life. As a disabled war veteran they made it painless and easy for me. Thanks so much!
Posted on Google by Tucker Wolf
Excellent service and friendly people.
Posted on Google by Steve Gulden
Very happy with service, have not had a bad experience in the 4 years they have service my truck
Posted on Google by Lawrence Gooding
Had another great experience at Rod Baker Ford. Been buying cars and trucks from them for almost 30 years. Mark was my salesman. He was very east to work with and made sure everything was taken care of. Use them for all service work as well.
Posted on Google by Todd Francisco
Mark was absolutely phenomenal in helping me get my brand new ford bronco. I had gone to 2 previous dealerships before this and was haggled. There is none of that here. Fair prices and respect… highly recommend Rod Baker Ford. ASK FOR MARK!!
Posted on Google by Owen Faron
My husband and I called about a truck posted on a third party site. Matthew answered the phone and confirmed the truck was available. After a lengthy drive, Matthew greeted us at the door. We have had several typical bad car salesman experiences in the past, this interaction was not included in those experiences. Matthew was new to the job, but did fantastic. He never pressured us, he was always transparent with every single detail. He will be our first call for our next vehicle purchase.
Posted on Google by Jenna Spotloe
Came in to get a new car to use for my art markets with my business Windy Prairie Painting. Mark Roncone and Anthony Pulito one of the managers were a huge help to us. Thanks for getting me into a new vehicle that will hopefully set us up for another year of successful business! Warm regards, Megan Mena
Posted on Google by Megan Mena
Matthew and the whole staff is top notch. Fast, hassle free, and friendly. I would highly recommend for any of your car needs! Thanks
Posted on Google by Aaron VanTilburg
My salesman was knowledgeable, organized, intelligent and great to work with. Highly recommended dealer. My process was quick and painless. I’m glad this dealer is so close to home.
Posted on Google by rogmartinezjr
Rod Baker was upfront with pricing and gave me good value on my trade in. Kaitlyn was a super helpful sales person.
Posted on Google by Paul Tuuk
Matt G helped me out trying to get a truck. We couldn’t come to a deal but he was very respectful and helpful during the process especially since I’m in Florida.
Posted on Google by Brian Zepeda
Although I did not purchase my truck here, I bring it here for all my services. The pricing is competitive, and the customer service is pretty well on par. The waiting room is clean, and offers plenty of accommodations. I’ve come to go to Vincent Albold for all my needs as he’s a well put together service advisor. Can’t speak high enough of his professionalism.
Posted on Google by Zachary Kountz
TOP NOTCH!!! From Our initial call, Kaitlyn was AWESOME. Had the vehicle pulled up prior to Our arrival. I've worked for the Biggest franchises around and the level of service I received at Baker Ford is unmatched. Awesome Kids room with the coolest Toys! Pete was Awesome! My Honda Odyssey is incredible. I'm so thankful for the team at Baker Ford!
Posted on Google by Ricky Stephens
We purchased a used vehicle recently from Rod Baker Ford. We found the listing online a drove 3 hours to look at it. They were able to hold the vehicle for us once they knew we were on our way which was reassuring! The application forms were simple and the process was easy. They were able to work with us on our trade in and we were able to get the price we wanted on our payment after a bit of back n’ forth. (As expected, It’s a car dealership). We worked with Matt. He was very attentive and made 2 follow up calls to see how the vehicle was working out for us post purchase. We would recommend this dealer for someone looking to purchase.
Posted on Google by Autumn McCormick
They make me feel special, and they always tell me that too. I’m always greeted with hugs and sweets! They are always very personable and intimate with me too.
Posted on Google by Ram Sulejmani
Wonderful dealership! No hassle. Willing to work with my budget and specifications for what I wanted in a vehicle. Associate Kaitlyn was very personable and a pleasure to work with. Made purchasing a car a breeze instead of like a trip to the dentist.
Posted on Google by Bridget Parks
I recently stopped by to look at trading in my 2019 Wrangler, and although the numbers didn’t work out the way I wanted this time, I still had a great experience thanks to Kaitlyn. She was extremely knowledgeable, patient, and transparent throughout the entire process. She took the time to explain everything clearly and gave me all the information I needed to make the best financial decision for my wife and I, without any pressure. Even though I’m not moving forward right now, I will absolutely be coming back to work with her when I’m ready. If you’re looking for someone honest, professional, and genuinely helpful, ask for Kaitlyn. She’s awesome!
Posted on Google by Miguel
I got the information I requested in a timely manner. Brian and Brian (sales and finance) were both professional and courteous helping me with my purchase. I had a blessed experience buying a vehicle from 2 states away with these guys at Rod Baker Ford. I'd do it again!
Posted on Google by SteveR
Great dealership for purchase and service! Mark in sales is always professional and reasonable. Service staff is always accommodating, thorough and extremely polite.
Posted on Google by Greg Jumbeck
I had a good experience at Rod Baker Ford in Plainfield. Steve Blotnik was my sales person and he did a great job. Thank you Steve!
Posted on Google by Chris Kanne
Not only does Rod Baker have the best owners, they also have the best salesman in the business! Steve Blotnik makes car buying feel effortless and really does stand by the NO HASSLE guarantee! He goes above and beyond for any customer, you can’t ask for any better customer service! He put me in my beautiful 2024 pickup, would recommend all my friends and family to go straight to him when thinking about purchasing a new vehicle! If you want someone who cares about the customers carbuying experience over anything else, see Steve B! He sure does take the BS out of buying!
Posted on Google by Ryan Hill
After only buying gm trucks for years bc my family has had multiple generations of family members employeed by them I decided to switch to ford. I contacted James Fritz at rod baker, told him the truck I wanted and he had it 24 hrs later!! When I went to pick the truck up I was impressed by how effortless and fast the process was bc nobody wants to spend hours at a car dealership. I will definitely be a repeat customer of rod baker .
Posted on Google by Jason Bogart
We had the most amazing salesman, Steve B! He was extremely helpful in assisting us pick out a new car. He took a lot of time with us as we were unsure of what we wanted. We test drove a few cars and we ended up with a 2025 Bronco! We highly recommend him! His customer service exceeded our expectations as well as everyone we dealt with at Rod Baker Ford!! We can’t wait to take the top down!! Thanks Steve! Joe & Sue Cox
Posted on Google by Sue Cox
Steve, Luke, and Tim were all fantastic to work with. No pressure, great prices, and amazing selection of vehicles. No need to look anywhere else.
Posted on Google by Rick Oster
Great and fast service for the car purchase
Posted on Google by Renatas Gurskas
Excellent service, ordered a speaker and Anthony and Jim hooked me up. Highly recommended.
Posted on Google by Joe
Great dealership for purchase and service!
Posted on Google by Greg Jumbeck
Service done under warranty on a truck I purchased last year. They gave me a great loaner to drive while some extra computer parts came in from Ford. Great communication on the status of my vehicle. Everything fixed as promised! Highly recommended.
Posted on Google by Brian Bart
Great service! Technician was wonderful. Definitely would recommend!!!!!
Posted on Google by Joann Cullotta
Ordered hard to find parts (Ford Performance Side Vents For F150) from Rod Baker Ford. They had them in stock and shipped them to me in Louisiana in two days. The parts were packaged very well and were in pristine condition. I highly recommend them for your parts needs.
Posted on Google by larry savoy
Mark Roncone was so easy to work with made the purchase easy and explained everything while going through the process. Thank you so much
Posted on Google by Christine Winters
Billy was absolutely wonderful to work with! Between his positive attitude and his honesty he made the car buying experience as easy as can be. We highly seeing Billy, if you need a new car from Rod Baker! You will not be disappointed.
Posted on Google by Abigail Jones
Ordered hard to find parts (Ford Performance Side Vents For F150) from Rod Baker Ford. They had them in stock and shipped them to me in Louisiana in two days. The parts were packaged very well and were in pristine condition. I highly recommend them for you parts needs.
Posted on Google by larry savoy
Typically not a fan of service departments Had some warranty work performed on an EV vehicle and was executed quickly. Took 3-4 days received a loaner/rental as it was warranty work Went well thanks for the exceptional service
Posted on Google by 247 JAK INC
Matt in "Mobile Service" is great. Fast attentive and great communications., Highly recommend him for your Ford/Lincoln Mobile service needs!
Posted on Google by Mark Jarnagin
I always have a great experience with Rod Baker Ford. That is why I have bought 8 vehicles from them. 3 of them this year alone. Highly recommend.
Posted on Google by John Wolfe
Highly recommend buy a car here. No high pressure sales. Did research and applied for financing on line before I went in. Got the car for the price I wanted. Fantastic experience from start to finish !!
Posted on Google by Bob Kagay
Friendly and responsive. All paperwork was ready when I arrived. They helped setup Ford Pass on my phone and I was in and out within 20 minutes with a new pickup.
Posted on Google by Todd Roberts
Great dealership to buy a car from and Brian Swidergal salesman was amazing Thank you
Posted on Google by evangelia antonopoulos
The service department at Rod Baker Ford is outstanding! They always communicate clearly and keep me updated every step of the way. I really appreciate how quickly they’re able to get my vehicle in for service — and the work is always completed on time. The team is professional, efficient, and easy to work with. No complaints at all — just excellent service every time!
Posted on Google by Aman Raj
Everything went great had to wait awhile when I got there they only had one person working the shop.
Posted on Google by Rockinrebel 1
Purchased a certified used car from here last month and had a wonderful experience! I was a bit apprehensive about going to a dealer but Luke on the sales team made the entire experience fun and was extremely efficient! I never felt pressured or uncomfortable and it was the best dealer experience I've ever had. Highly recommend!!
Posted on Google by Natasha Malik
Outstanding service from Rod Baker Ford and team! I was looking to purchase a new Bronco and decided to have it built to my specifications. Sales consultant Kaitlyn helped me every step of the way. She guided me through the entire process of ordering the Bronco from beginning to end. Rod Baker kept me informed of the progress and actually delivered the finished Bronco 3 months in advance of the projected completion date. Kaitlyn was professional, courteous and had a laid back approach which made the entire experience more enjoyable. It has been three months since the purchase and Kaitlyn still reaches out to ask if I have any questions about the vehicle and to make sure I’m happy with the Bronco. Great job Kaitlyn! I also want to thank Ricky for the knowledge and assistance with my trade in vehicle and Brian who guided me through the financial aspects of the purchase and made the process completely stress free. I highly recommend this dealership!
Posted on Google by Michael S
It was quickly and easy. The gal was nice and friendly and helpful.
Posted on Google by SUSAN SHUTTLEWORTH
Had a very happy experience purchasing my new Ford Explorer from Brian at Rod Baker in Plainfield. Brian was very knowledgeable and explained in detail how all new to me controls work. Thank you everyone at Bakers for making my purchase go so smootnly.
Posted on Google by Deb Farley
GREAT CUSTOMER SERVICE! I swear no less the 4 people asked if we were being helped.
Posted on Google by Morgan O'Brien-Bledsoe
Take all my vehicles to Rod Baker Ford for service. My usual point-person is either Vince or Joe, and both of them do a great job explaining things and are very trustworthy. Have had nothing but good experiences taking my vehicles there for the past several years.
Posted on Google by Rich Valente
GOOD SERVICE FROM BEGINNING TO THE END! JOE AND THE YOUNG MAN THAT TOOK CARE OF ME! WERE GREAT I GOT A COURTESY WAS BEFORE DEPARTURE,I APPRECIATED THAT! IT COST BUT YOU GET WHAT U PAY FOR THE SERVICE WAS GREAT AND FINISHED ON TIME! YOUR WORD IS ALL YOU GOT! I LIKE YHE NEW FACILITY'I BOUGHT MY CARE FROM ROD BAKER AND I NEVER HAD A PROBLEM!
Posted on Google by Richard Kelly (TAZ)
Billy did a great job as well as Pete! Friendly,courteous, and professional. Billy was no BS, unlike many other car dealers. There are right ways to sell a car and wrong ways- Billy was awesome, he does it the right way!
Posted on Google by Tom Best
Fantastic job.Thank you.
Posted on Google by instock jonny
The technicians at Rod Baker Ford Quick Lane once again performed superb service on my vehicle. The staff is always polite, professional, and knowledgeable about my specific car. I trust all of my service with Rod Baker and will always recommend them to all car owners.
Posted on Google by Thomas Prendergast
© 2026 Rod Baker Ford
Share Search Results